Daria Christopher Email & Phone Number

United States

Hasbrouck Heights, Nj

•Bardwil Industries, Hasbrouck Heights, NJCustomer Service Representative (10/2006- Present)• Maintain and manage customer orders by pulling in all purchase orders (300+ daily) through the Electronic Data Interchange System (EDI) via AS400 system.• Responsible for Major Accounts (Bed Bath & Beyond, Macys, Lenox Retail) as well as smaller retailers and international accounts. • Knowledge of vendor portals(Amazon Vendor Central, Macys Net, Lenox Partners Online , Zulily Vendor Portal, Commerce Hub)• Manage customer orders directly in Amazon, Zulily and Lenox vendor websites• Negotiate order extensions, monitor shipping windows to completion• Verify/analyze the purchase order data. Resolve discrepancies such as unit mismatch, style, color, price. Report any inventory issues. Ensure sales and accounts adhere to order guidelines and recommend process improvements such as lead time• Communicating shortages/delays in advance of order shipment to sales force and various levels of management• Work proactively with DC and/ or 3PL to ensure purchase orders are shipped on time and within account guidelines• Responsible for setting up new accounts assigned to my sales force which include setting up ship via, terms, store/dc addresses• Work closely with Planning and Imports Department on potential inventory shortage issues• Data entry for all manual orders (non EDI) via AS400 system• Work with Imports Department on reviewing/analyzing and processing Point of Entry (POE) orders• Attend seasonal market appointments• Training of new hires

• Responsible for managing order fulfillment from booking to shipping for entire division(Kenneth Cole accessories)• Resolve incoming requests via phone and email from internal and external customers.• Work with EDI and Supply Chain and various internal departments.• Analyze and resolve account discrepancies (pricing, unit mismatch, style issues) ensuring adjustments are reflected and communicated to sales• Review multiple reports on a daily basis.• Represent Service Team at divisional and corporate Fiscal Operations Meeting• Attend seasonal market meetings

Responsible for taking inbound calls in a call center environmentRespond to minimum of 75 customer inquiries via e-mail dailyData entry or transactions in various order entry systemsOn-line tracking of UPS, DHLInvestigation of customer complaints with regard to order processing, merchandise and billing issuesKnowledge of web-site technology, website navigation and terminology associated with internet commerceTraining and mentoring seasonal hires