Key achievements:- Average customer satisfaction (CSAT) score is around 90-100%- Achieved issue solution in 80% of all the cases (5k in total)- Successfully implemented suggestions (in 35% of conversions) for driving traffic to the customers’ sites and making their business grow- Assisting VIP and Priority users

Key achievements:- Successfully managing 50+ incoming calls and more than 600 emails daily- Maintained a VIP customers’ satisfaction rate of 97% for 2020- Improved customer retention by resolving issues with unsatisfied customers and convincing them to work with the company further- Systematized training material and created transparent instructional documentation for quick access for all company employees

- Created restaurant procedures for manuals and training- Performed administrative functions - inventory, employee attendance tracking and counseling- Was successful in attaining budget expectations; sales exceeded the projected budget by 5%- I have got the certificate for training “Effective team work”, “Star of the month” JUL 18 and have received a recommendation letter.

• providing personalized service during breakfast, business-lunch and dinner times due to internationalservice standards• proactively preparing for large parties and reservations with VIP-guests, anticipating planning and staffing needs• greeting and welcome customers as they enter the restaurant and encouraged guests exiting to return soon• presenting menus, guiding guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients• making and serving alcohol, non-alcohol drinks and brewing coffee with different types of coffee machines• delivering all food items to tables in the correct order and to the appropriate customer• providing excellent wine service, developing skill of using "Coravin" device• collecting tickets and follow proper cash-handling procedures• assisted in keeping dining tables and chairs, floors, linens and serving stations clean, bussed and stocked• setting up tables with napkins and tableware• upheld the ability to multitask efficiently, catering to multiple tables as well as helping out my fellow co-workers• delivering quality service by providing a warm and welcoming environment, finding compromises with the colleagues• providing first orientation to new employees