Daria Grineva Email and Phone Number

- Worked at Power Flower as a decorator and florist where we createdbeautiful corsages, buttonholes, bouquets, wreaths, wedding decorations,and other kinds of floral pieces. Fulfilled orders for the usual walk-in day-todaybouquets and facilitated customers in creating their own unique pieces.- At Decorelle we decorated entire weddings, event-spaces and other venues.- As a food stylist I created and brought to live photo concepts for food andbeverage compositions for restaurants and similar establishments. Managedsocial media accounts and edited original copy, photos, videos and newsfeeds to raise brand awareness.

- Apple Payment Support Specialist - All marketsLiaised and provided key support for Sales, Sales Support, Order Managementon daily operational issues, resolved customer queries and escalations related toall payment methods offered on the Apple Online Store. Using SAP, interactedwith payment partners on a daily basis to ensure accuracy and a timelyprocessing of payments and refunds by credit/debit card, wire transfer, loan &lease and other payment methods.

- Ubisoft Customer Support Representative - Russian marketManaged consumer expectations and resolved conflicts to improve customersatisfaction. Communicated with the Ubisoft gaming community in a highlymultitasked environment through our internal CRM platform / E-mail and chatsystems (multiple simultaneous customers). Performed customer screening inorder to identify potential account and identity fraud. Manually analyzed PCdiagnostics files (dxdiag, network reports, etc.) in order to identify and remotelytroubleshoot issues.

Described historical sights, followed up on tourism trends and assisted indevelopment of sightseeing programs and itineraries, and prepared exclusive travel programs for individual and private tours. Maintained customer relationships with travel agencies, airlines and event companies. Customer procurement through cold-calls. Pamphlet translations in between Portuguese, English and Russian.

As a junior graphic designer I assisted in creating concept art for presentations,ads and exclusive branded-name products for Samsung, such as TVcommercials, billboards, magazines, and social networks. Proficient in AdobePhotoshop and Illustrator.

Developed and implemented office policies, executed HR procedures such asrecruitment and hiring, managed office operations, supervised staff for generalattendance, organized repair and maintenance, established team buildingevents, and ensured elevated staff motivation to achieve KPIs.

- Working with customers- Assisting the purchaser in selecting the appropriate product for their needs- Working in the fitting room - Reception of the goods, work in stock