⋅ Assisting clients with various inquiries regarding different administrative procedures, financial protocols and registration at Seneca Polytechnic as well as providing information regarding resources available.⋅ Collecting, processing, organizing and storing data including handling of sensitive or confidential information.⋅ Organizing data to identify patterns and trends about student inquiries and issues, leading to the development of policies, procedures, and resources to better… Show more ⋅ Assisting clients with various inquiries regarding different administrative procedures, financial protocols and registration at Seneca Polytechnic as well as providing information regarding resources available.⋅ Collecting, processing, organizing and storing data including handling of sensitive or confidential information.⋅ Organizing data to identify patterns and trends about student inquiries and issues, leading to the development of policies, procedures, and resources to better meet the needs of students.⋅ Processing refunds, taking payments, submitting reimbursement requests.⋅ Using Salesforce, PeopleSoft and Microsoft Office on an everyday basis.⋅ Develops and delivers training to students on the policies and processes in place, co-hosting series of virtual and hybrid Orientation for new and returning students.⋅ Support outreach and awareness initiatives/event throughout the academic cycle.⋅ Reviewing and ensuring completeness of documents and forms and service-related requests by verifying eligibility or forwarding request to appropriate department for further action.⋅ Providing cross-functional back up, support and training to colleagues within the Registrar’s Office during peak periods on general projects necessary to ensure timelines and objectives are met. Show less

⋅ Audience and customer management at Seneca’s main campus - Newnham.⋅ Act as a first point of contact between the college and students and help them navigate the campus and direct to the correct sources of information and services on site.⋅ Greeting, wayfinding and logistical support for Seneca College staff and students.

⋅ Conceptualizing, planning and executing an annual four-day hybrid event with the budget of $43,000 with over 1,000 virtual attendees and 350 in-person attendees.⋅ Sourcing and cooperating with internal and external vendors, while adhering to the guidelines and procedures in place (including catering, photobooth services, space booking, etc.)⋅ Managing and designing registration workflow and floorplans.⋅ Assisting with development and deploying of promotional materials for the… Show more ⋅ Conceptualizing, planning and executing an annual four-day hybrid event with the budget of $43,000 with over 1,000 virtual attendees and 350 in-person attendees.⋅ Sourcing and cooperating with internal and external vendors, while adhering to the guidelines and procedures in place (including catering, photobooth services, space booking, etc.)⋅ Managing and designing registration workflow and floorplans.⋅ Assisting with development and deploying of promotional materials for the event in cooperation with Marketing team.⋅ Creating timelines and agendas for the event and facilitating effective communication with the attendees as well as internal stakeholders.⋅ Coordinating and overseeing the organization of event-related tasks, including managing task lists and event calendar.⋅ Planning, executing and auditing budget for the Operations department and increased the budget efficiency by 20% compared to the previous year event.⋅ Managing and creating schedule for 80 volunteers/organizers in 2023 event and 70 organizers in Hackathon 2024.⋅ Gathering feedback, analyzing the findings and performance indicators.⋅ Developing transactional communication for the participants prior, during and after the event. Show less

• Along with the team, we interacted with 6,000 guests per day and presented, and promoted Poland’s economy and culture• Received positive customer feedback on presentations and customers showed increased interest in visiting and investing in Poland• Planned and organized special events and celebrations including logistics, advertising, venue preparation, décor, stage design and program preparation. Events attracted prominent guests and garnered extensive media coverage

⋅ Comprehensive customer service, work with conference/VIP guests.⋅ Logistical support, and event audience management for multiple corporate events in a luxury hotel environment.⋅ Help with the organization of on-site events including weddings, business fairs, and corporate meetings of various scales from small to large events.⋅ Assist with set-up and tear-down.⋅ Lead set-up, cooperate details within F&B department.⋅ Direct point of contact between the venue operations team… Show more ⋅ Comprehensive customer service, work with conference/VIP guests.⋅ Logistical support, and event audience management for multiple corporate events in a luxury hotel environment.⋅ Help with the organization of on-site events including weddings, business fairs, and corporate meetings of various scales from small to large events.⋅ Assist with set-up and tear-down.⋅ Lead set-up, cooperate details within F&B department.⋅ Direct point of contact between the venue operations team and the client during events. Show less

Provided exemplary services in top hotels in Warsaw: Bristol, Westin, Sheraton, Airport Okięcie, offices Brain Embassy, caterings, etc.