Daria S. Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

1. Pioneered the release management process for post-production support, resulting in a 25% increase in efficiency during critical stages2. Collaborated seamlessly with delivery and services teams, orchestrating the planning and execution of changes in production environments, achieving a 15% reduction in deployment errors3. Orchestrated end-to-end release planning, managing scope, preparing deployment plans, evaluating change impacts, ensuring release documentation accuracy4. Spearheaded deployments, ensuring smooth execution and communication of progress to internal and external stakeholders, contributing to a 30% reduction in post-release issues

Moscow, Russia

1. Established and optimized incident and problem management processes, resulting in a 25% reduction in resolution time and exceeding SLA compliance by 15%2. Conducted efficient troubleshooting, delivering cost-effective solutions and managing internal/external customer bridges, enhancing customer satisfaction by 30%3. Collaborated cross-functionally with business analysts, development, system analysts, architects, and IT teams, ensuring seamless support for complex multi-application systems4. Proactively managed and resolved project risks, reducing escalations from customers by 25% 5. Monitored the customer issue lifecycle, implementing improvements that contributed to a 15% increase in first-contact resolution and a 20% decrease in recurring incidents6. Led a cross-functional team of 20+ specialists, overseeing onboarding, resource allocation, task distribution, and results control

Moscow, Russia

1. Spearheaded creation of design documents for Product Catalog in BSS solution, outlining product specifications and offerings, resulting in catalogue accuracy2. Conducted meticulous collection and analysis of business and functional requirements, ensuring a 25% reduction in development iterations3. Facilitated seamless interaction among OSS, CRM, and Billing Management teams, collaborating with system analysts and architects4. Engaged with management and product owners to align requirements, streamlining decision-making processes, and reducing project timeline 5. Achieved synergy by fostering effective communication between business and technical teams, contributing to overall project efficiency

Samara, Russia

1. Spearheaded comprehensive QA process, analyzing requirements and design specifications, resulting in a 20% improvement in project quality2. Coordinated QA activities, diligently tracking progress to ensure on-time project milestones, achieving a 95% success rate in meeting deadlines3. Collaborated with development teams and project management, optimizing processes and enhancing overall project quality4. Led and coached off-site and on-site QA team members, fostering skill development and achieving a 25% reduction in defect rates5. Managed and supported TA team of 10 specialists, enhancing their productivity and efficiency

Samara, Russia

Samara, Russia

Master'S Degree, Mathematics And Informatics Science

Bachelor'S Degree, Mathematics And Informatics Science