Daria Shakova Email and Phone Number

WayToHey team develops and supports dating websites and mobile apps (iOS + Android)- Processes optimization;- Understanding and representing user needs;- Monitoring the market and developing competitive analyses;- Leading the team and finding right people;- Strategic decision-making;- Prototyping features and experiments;- Monetization;- Analytics;- A/B testing;- ASO Google Play, App store.- Building new products- Entering the foreign market- Product localisation

Creating products that will help you get well sooner and live a healthy life 💚- B2C health mobile app launching- Full circle of product development, from the idea to the continuous delivery- Full ownership of the product- Leading the team and finding right people- Strategic decision-making- Concept, prototyping and design- Product marketing strategy- Content

- Customer development- Generating and testing hypotheses- Working on Metrics & KPI- Mockups & Prototypes- Customers and market researchAchievements:Found the Aha-moment for the top segment

- Defining product strategy and roadmap- Bringing new products to market by analyzing proposed product requirements and product development programs- Customer development- Hypothesis testing- Metrics & KPI- Mockups & Prototypes- Improving and creating effective processes for the company- Customers and market research- Defining the requirements for each feature and the desired user experience- Prioritizing features by ranking them against the strategic goals and initiatives- Coordinating the release processAchievements:- Agile and Scrum implementation- Transition from project to product development- Improving project management processes- Creating a system of gathering feedback from end-users- Creating a system of systematical releases- UX/UI kit

- Successful launch of the onboarding flow- Working on customer segmentation- Creating a system of processing users feedback- Writing Help center articles & feature announcements- Working on metrics and KPI- Participation in product development

- Performing OKRs tasks associated with Customer Support as a Product Manager- Explaining product features and resolving customer service issues via different communication channels according to company standards- Managing feature requests- Communicating and coordinating with internal departments- Small deals- Monthly reports (Customer Satisfaction, Team performance, Enterprise Feature Requests)- Resolving payment disputes- Knowledge Base managementAchievements:- A successful launch of the paid support options- Leading the enterprise feature requests process- The number of emails the team gets that is not related to support is reduced to 0- Creating UX and feature feedback process between support and product teams- Set up a clear business process of internal SLAs- Best production award at RTB Hackathon (2016)

- Resolving product or service problems by clarifying the customer's complaint via email & phone; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Managing large amounts of incoming calls- Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensureresolution- Assisting with the placement of orders and refunds- Team training & Sharing knowledge- Support team monthly reportsAchievements:- Became a Senior Specialist in 5 months- A successful launch of Xsolla Academy as a side project- Always took the first place in a customer satisfaction survey

- Resolving product or service problems by clarifying the customer's complaint via email & phone; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Managing large amounts of incoming calls