Marketing & Operations Boutique Manager
Current- Pioneered the launch of the first North American retail boutique physical location and e-commerce website. - Directed operational efficiency by implementing standard operating procedures, retail protocols, strategic sales targets, performance plans, and budget administration. - Managed full-cycle recruiting of new staff including sourcing qualified candidates, interviewing, hiring, onboarding, and professional development training to streamline workforce excellence. - Built… Show more - Pioneered the launch of the first North American retail boutique physical location and e-commerce website. - Directed operational efficiency by implementing standard operating procedures, retail protocols, strategic sales targets, performance plans, and budget administration. - Managed full-cycle recruiting of new staff including sourcing qualified candidates, interviewing, hiring, onboarding, and professional development training to streamline workforce excellence. - Built client rapport and maximized brand visibility that increased new business development and grew client base. - Streamlined delivery of advanced customer support that cultivated an exceptional luxury shopping experience for all clients. - Coordinated various internal and external promotional events that significantly improved brand awareness and engagement.- Oversaw media and promotional communication efforts including development of marketing collateral, coordination of editorial photoshoots, and securing television, radio, print, and digital media coverage. - Established brand presence and managed channel planning of social media platforms with creative content development that grew follower base. Show less