• System Integration and Functional Tester running Smoke, Sanity, Regression, and Usability tests for Salesforce deployment for all USPS Call Centers, local post offices, district offices, area offices and headquarters• Serve as the sole client-facing tester out of six testers, performing testing, triaging bugs and defects in pre-production environment, tracking, prioritizing, and escalating findings directly to the development team for fixes or validation and communicate back to client Production Manager daily on status• Help write user stories from client documents to give developers guidelines• Created and wrote E2E tests cases as well as UAT test scripts which were used by developers and internal USPS clients to test for defects

• Performed and delivered accurate, punctual test results while working under rigid time constraints within a high-volume transplantation immunology laboratory• Prioritized work across emergency testing, routine testing and regular quality assurance testing and if unable to personally complete within deadline, would delegate to ensure deadlines were met every time• Oversaw that all SOPs were current and updated which included notifying upper management that SOP was outdated, redlining changes, getting necessary sign-off and signatures and communicating to team of latest changes• Ensured that all the reagent quality assurance was documented to validate testing supplies used during testing process, without which, all testing completed would be rendered invalid

• Conducted routine and stat testing on renal patient samples awaiting transplantation, adhering to deadlines as long as one month and as short as 3 hours within a 24 hour, 7 day per week lab supporting a large number of clinics• Maintained guidelines and updated SOPs to optimize testing and to adhere to Occupational Safety and Health Act (OSHA) and College of American Pathologists (CAP) regulations• Trained and onboarded new specialists on processes, new technology and policies• Managed the monthly patient testing process ensuring patients had the proper testing scheduled I would schedule patient monthly testing

• Conducted and delivered transplantation testing samples, often ahead of schedule in a time-critical environment• Met deadlines consistently, which enabled the lab to run smoothly and efficiently• Volunteered to work the night shift to help turnaround times and reduce on-call time for lab as a whole