• Performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.• Tests and troubleshoots assemblies and/or final systems.• Performs the set-up and testing of more complex systems and mechanical assemblies.• Tests and troubleshoots assemblies and/or final systems.• Follows test process instructions (TPI).• Determines test specifications, methods and procedures from statement of work (SOW).• Complete rework on assemblies and/or systems as a result of testing• Prepares technical reports summarizing findings and recommending solutions to technical problems.

Responsible for overall troubleshooting and repair of system distribution components in both the forward and return domain.• Responsible for fiber repair, restoration, maintenance, and splicing of new fiber up to and including the demarcation point. Responsible for the repair and service of cable line supplies. Responsible for the meter balance of the cable plant. n Lifted and carried loads up to 70 lbs., climb ladders, towers and other structures. n Ability to perform system end of line and performance tests.• Completed applicable tests, forms, and work orders on handheld device, laptop, or other mobile device and signal level meter. Determines acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connection following any installation or work on cable services to provide the best possible service for the customer.• Repaired or reported system signal leakages found while performing everyday duties. n Read general system layouts from blueprints, used basic cable installation tools, hand tools, accessed crawl spaces and attics, perform jobs from high places(on ladders and/or poles approximately 18 to 20 feet above ground) and stand 50-70% of the time. Knowledge of policies and procedures for installation and service activities, and cable system operations.• Performed work near power lines and electricity in inclement weather along with moderate exposure to noise levels. Close vision, peripheral vision and ability to adjust focus while manipulating connectors, fasteners, wire; objects such as pens, keyboard and mouse, and uses hand. n Had knowledge of how the cable and telecommunications media industry works and n Provided and supported quality service to all internal and external

Responsible for providing quality customer service to business customers including major, national and government accounts. Responsibilities include call handling specific to technical support for advanced products and devices, billing and service related inquiries, recommendations for purchase decisions and other customer questions and transactions.Manage all customer transactions, taking accountability and resolving all customer calls and performing the following customer service functions including: • Responding to first level inbound customer calls • Responding to service and equipment inquiries and requests • Apply all necessary troubleshooting steps to resolve, all problems, issues and inquiries, eliminating unnecessary transfers • Apply all necessary advanced troubleshooting skills and tools to accurately diagnose and resolve technical issues specific to provisioning, network connectivity and/or device related issues, engaging appropriate functional partners needed through resolution. • Review all customer accounts and identify opportunities improve revenue and improvement of services• Network with Account Liaisons to relay key information • Review all customer account information while on calls identify and match customers need with the appropriate product and / or service(e.g., upgrades, adding a line) • Educating the customer on the benefits and pricing of recommended products and services and explain how business customers will benefit from recommendations

Responsibilities and Duties· Develop and implement a strategic marketing campaign to ensure that "yourintimateaffairs" is recognizedas the leading facilitator for the creation and development of innovation led, high growth,knowledge based companies.· Develop and implement a strategic marketing campaign to ensure occupancy targets arereached· Manage the day to day activities of the company· Develop and manage the company's developments including:· Development and administration of Mentoring panel· Development and administration of panel for the provision ofFinancial, Legal, Marketing/ Sales expertise to the company· Organization of profiling and networking events· Responsibility for the overall administration of Your Intimate Affairs· Liaison with client companies, including the preparation of leasing arrangements andshareholder agreements