• Assisted onsite Field Engineers replacing Verizon equipment with Samsung tech • Provided hardware / software / network problem diagnosis / resolution via telephone coordination with field tech support staff for customer • Used the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's • Troubleshot client software and basic network connectivity problems resulted from hardware switch • Escalated complex problem to appropriate support specialists • Fully completed multiple sites with in a single work day

• Replaced Customer CDU10 and CDU20 hardware and software with CDU30 systems • Provided hardware / software / network problem diagnosis / resolution via telephone coordination with field tech support staff for customer • Used the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's • Troubleshot client software and basic network connectivity problems resulted from hardware switch • Escalated complex problem to appropriate support specialists • Fully completed multiple sites with in a single work day

• Processed and Handled packages as they arrived onsite or were to be sent out • Processed packages after they arrived onsite • Stowed packages after they were processed • Picked packages requested by online customers • Counted the packages that remained in the warehouse inventory