Darian Purtill Email & Phone Number

Dublin, County Dublin, Ireland

In my present position, I oversee roster management, holiday scheduling, capacity planning, and performance evaluations. I lead two departments comprising 15 members and manage these tasks on an ongoing basis. I take charge of the daily operations of these teams/ departments, ensuring strict compliance, consistency, adherence to service level agreements (SLAs), and a strong commitment to customer-centric service. To enhance operational efficiency, I regularly communicate pertinent issues to my manager and offer recommended solutions for their resolution.• Prevented future issues and complaints by addressing complaints and determining procedural improvements along with fostering strong relationships with customers.• Ensured elimination of backlog within strict deadline by supervising 14 agency staff members, whilst maintaining regular day-to-day operations during the Bank of Ireland sale.• Co-ordinated seamless transfer of 40K sets of deeds from KBC to Bank of Ireland by supporting project and addressing any related queries.

Dublin, County Dublin, Ireland

Within this position, my responsibilities encompassed ensuring the customer had a seamless journey after obtaining approval of mortgage applications and facilitating the mortgage funds being issued. I was responsible for the management of staff collection of precise legal, insurance, Anti Money Laundering, and financial documentation to ensure the tight and precious timelines for the scheduling of closing meetings, and the completion of all necessary financial transactions.• Augmented effective communication among Mortgage Fulfilment Unit management by orchestrating daily 10-minute meeting routine, with one day per week dedicated to 30-minute meeting.• Delivered timely information to all stakeholders by executing robust Management Information Reporting systems.

Dublin, County Dublin, Ireland

I kept a vigilant eye on work volumes to ensure that we adhered to our service level agreements. In addition, I played a role in optimizing the distribution of workloads by overseeing ad hoc tasks and small projects assigned by our management team. I regularly assessed the performance of team members and offered constructive feedback to help them achieve excellence in their work. To make the most of our team's skills and strengths, I delegated tasks and responsibilities to team members accordingly.• Fostered alignment with bank's goals and targets through active listening and mediation by improving communication between team and management.

Dublin, County Dublin, Ireland

I actively engaged with management to resolve issues and address concerns. I was responsible for crafting the team's weekly work plan using the Active Operations Management system and participated in loading and variance meetings with the management team. Additionally, I provided valuable support to the department by establishing foundational plans on a monthly, quarterly, and yearly basis. I also underscored the significance of considering customer needs and expectations that extended beyond the team's scope, fostering a customer-centric perspective within the team.• Played a pivotal role in serving as successful merger of the Mortgages New Business Team and Sales Support team by suggesting and implementing numerous impactful process efficiencies.• Developing top-performing team members by providing progressive training to new and existing staff, whilst fostering a culture of learning and growth.• Ensured efficient management of daily and weekly workloads by introducing and implementing Active Operations Management within team.

Dublin, County Dublin, Ireland

In a fast-paced and high-volume setting, I oversaw the complete mortgage processing cycle, from loan approval through to fund disbursement. My responsibilities included diligently preparing cases for check issuance, and effectively clearing extensive document backlogs, all while upholding a steadfast dedication to delivering top-notch customer service. I took charge of the entire process, from extending loan offers to qualifications on title legal queries.• Managed incoming and outgoing communications, including calls from internal departments, Hubs, and solicitors by addressing inquiries related to New Business mortgages and Transfer of Equity cases.• Facilitated addition or removal of borrowers from mortgages and property title transfers by overseeing transfer of equity cases from loan offer to returning sealed deeds to solicitors and notifying the Irish Credit Bureau (ICB).• As the team grew from four to 14 members, I made myself available by training and coaching new staff toward work excellence.

Dublin, County Dublin, Ireland

I collaborated with another part-time assistant manager to oversee and lead eight teams, each consisting of 25 staff members, on a regular basis. My responsibilities included boosting team morale, conducting performance evaluations, and managing team schedules, vacation plans, and capacity strategies. I successfully implemented a plan to ensure that the project had no negative impact on our daily operations. Additionally, I worked closely with bank solicitors to identify, address, and escalate potential issues to Senior Management. I resolved any issues within the solicitors' firms by collaborating with third-party solicitors, the Chief Legal Officer, the Law Society Closed Practices, and the Property Registration Authority. Furthermore, I ensured that our department consistently adhered to company and Law Society guidelines and policies.• Evaluated current departmental processes, eliminated persistent backlogs, and instituted changes to optimize workflow efficiency, including team amalgamation, procedural modifications, and new priority on selected teams during department's downsizing.• Minimized outstanding deeds figures by deploying five contact staff and three 3 full-time employees.

Dublin, County Dublin, Ireland

I had a pivotal role in ensuring the smooth merger of the New Business Mortgage and Servicing Departments, guaranteeing the uninterrupted delivery of high-quality services in both areas. I closely monitored the bank's objectives and proactively identified potential issues by collaborating with management and other departments on a weekly or monthly basis.

Dublin, County Dublin, Ireland

I played a crucial role in restructuring the department by reducing the staff from 40 to just eight due to a decrease in work volumes, achieved through staff relocation and team mergers. Throughout this process, I ensured that we met our service level agreements. I also regularly managed up to six teams, overseeing a total staff of 40, in collaboration with a second assistant manager as part of our routine operations.