Darian Taylor Email & Phone Number

Twinsburg, Ohio, United States

Responsible for reinventing the call center model through individual and group employeetraining. Increasing sales to maintain 125% sales quota each month since obtaining thisposition. I have increased sales by 105% by introducing employee sales competitions to motivate and create competitive spirit. Meeting with employees on an individual basis for one-on-onesupervision to offer solutions and training for sales struggles, celebrate successes, andtrack individual employee goals. Continuing to pursue my individual training to stay besteducated on current company promotions, marketing strategies, and overall knowledgeof products and services. Attending personal one-on-one sessions with my directsupervisor to grow managerial and leadership skills. Assisting employees to navigatedifficult customer interactions to increase sales opportunities and provide excellentcustomer service. Curating Call Center’s employee schedule, maintaining andtroubleshooting proper working equipment and sales platforms to maintain productivity.Analyzing and computing monthly sales to stay current on company metrics and overallsales goals. Boosting company morale and culture by cultivating a fun, inclusive, andexciting working environment.

Stow, Ohio, United States

Responsible for creating and maintaining a positive working environment for allemployees. Facilitating interviews and hiring prospective employees, holding staffaccountable to each individual’s requirements and expectations, along with assisting staffto learn and grow to the best of their abilities while creating unique opportunities foremployees to maintain motivation and celebrate successes. Organizing employeeschedules, shipping and receiving of all store products, maintaining cleanliness of thestore. Learning new approaches to product sales and marketing through collaborationwith partner stores’ management. Engaging in continuing education courses andpresentations to increase knowledge of all products and services. Navigating customercomplaints through teamwork and problem solving in order to exceed customer desires.Researching new and innovative ways to increase store traffic and revenue through newcustomer acquisition.