• Bluebeam sales and technical support, a tool for increasing productivity and predictability, and reduce risk in the AEC industry. Online meetings and software class demonstrations, question and answer.• Archicad subscription renewal calls for current customers (negotiation), resolve issues, and detect new sales opportunities.• Follow the target list and enter data into Customer Relationship Management software.• Outbound and inbound calls to/from customers.• Increase the… Show more • Bluebeam sales and technical support, a tool for increasing productivity and predictability, and reduce risk in the AEC industry. Online meetings and software class demonstrations, question and answer.• Archicad subscription renewal calls for current customers (negotiation), resolve issues, and detect new sales opportunities.• Follow the target list and enter data into Customer Relationship Management software.• Outbound and inbound calls to/from customers.• Increase the likelihood of customers to continually renewing the annual subscription.• Improve company and their products’ evaluation by the customers.• New business opportunities.• Look up information to help resolve customer queries (problem-solving).• Escalate matters (i.e. technical, financial) that cannot be resolved at the Customer Service Representative level.• Respond to customer emails.• Negotiate outstanding payments. Show less

• Define contract and project strategy, pricing, cost, project scope, schedule, management strategies and coordination to increase productivity, and define deadlines for new projects.• Settlement of contracts, documentation and information required for Governmental, PPP and private contracts, procurements, agreements, biddings, and tendering.• Contracts management, administration and coordination.• Develop feasibility studies for new sites, coordinate and develop architecture… Show more • Define contract and project strategy, pricing, cost, project scope, schedule, management strategies and coordination to increase productivity, and define deadlines for new projects.• Settlement of contracts, documentation and information required for Governmental, PPP and private contracts, procurements, agreements, biddings, and tendering.• Contracts management, administration and coordination.• Develop feasibility studies for new sites, coordinate and develop architecture projects complying with the local building code and legislation that apply.• Consultants’ and customers’ meetings and presentations (prospection and project).• Quality committee member complying with ISO 9001, continuous improvement and company standards procedures and policies.• Prospect and acquire new clients.• Develop different project phases: initial services and research; feasibility studies; multidisciplinary valuation proposal documents; concept and preliminary design; council, state and federal approval documentation plans, submission, negotiation, and approval; consultant’s projects analysis, detailed design and interior design; tender documents; construction documentation plans.Major projects: Bidding for Urban studies for the reconstruction of three cities Bento Rodrigues, Paracatu de Baixo e Gesteira - Fundação Renova/Samarco (Mining sector), Bidding for two public Hospital - UNOPS (NGO), Anglo Gold Ashanti (Mining sector), Initial services, feasibility studies, concept design, municipality approval documentation plans, submission and negotiation, Goncalves Dias residential Building – Copam, Brasal Incorporações (Developer). Show less

• Reallocated to Sao Paulo's branch after Customer Service Manager’s departure to maintain a cohesive team and to be the leader of the branch, establishing autonomy, teaching compliance standards and integration with Belo Horizonte company, increasing productivity and creating leadership.• Trained the Sao Paulo branch team in the quality management system, ISO 9001, continuous improvement, design and Construction standards (meetings, training workshops).• Prospected and acquired new… Show more • Reallocated to Sao Paulo's branch after Customer Service Manager’s departure to maintain a cohesive team and to be the leader of the branch, establishing autonomy, teaching compliance standards and integration with Belo Horizonte company, increasing productivity and creating leadership.• Trained the Sao Paulo branch team in the quality management system, ISO 9001, continuous improvement, design and Construction standards (meetings, training workshops).• Prospected and acquired new clients.• Participated in Human Resource Management support of Sao Paulo’s branch (admission and dismissal).• Coordinated and managed a high-performance team and large-scale projects, Consultants, and Client meetings focus on project delivery success and customer satisfaction.• Trained and supported new Commercial Manager.• Improved new restructure actions in projects and resources.• Developed different project phases: initial services and research; feasibility studies; concept and preliminary design; municipality approval documentation plans, submission, negotiation, and approval; consultant’s projects analysis, detailed design and interior design; tender documents; construction plans.• Major Clients: Saint-Gobain Research Brasil (Logistic, Industrial Building Materials), Residential and Commercial buildings - Bueno Netto (Builder/ Developer), Residential complex Vila Prudente - ARMCO, Atua (Builder / Developer). Show less

• Coordinated a high-performance team of architects to develop projects of great complexity focus on project delivery success and customer satisfaction.• Complied with ISO 9001, continuous improvement and company standards procedures and policies.• Trained new employees in architecture and construction standards and software.• Developed different project phases: initial services and research; feasibility studies; concept and preliminary design; municipality approval documentation… Show more • Coordinated a high-performance team of architects to develop projects of great complexity focus on project delivery success and customer satisfaction.• Complied with ISO 9001, continuous improvement and company standards procedures and policies.• Trained new employees in architecture and construction standards and software.• Developed different project phases: initial services and research; feasibility studies; concept and preliminary design; municipality approval documentation plans, submission, negotiation, and approval; consultant’s projects analysis, detailed design and interior design; tender documents; construction plans.• Represented project in meeting with Clients, Consultants, Municipality Agency, and Builder.• Major Clients: Concordia Corporate - Caparao (Builder/Developer), Codeme (Steel Industry), and Tishman Speyer (Real Estate); Medical Center Unimed BH (Health Care), Odebrecht, Monteciello Residencial complex Even (Builder/Developer). Show less

• Coordinated a team of architects in order to develop projects of great complexity and urbanism.• Trained new employees in architecture and construction standards and software.• Developed different project phases (feasibility studies, preliminary design, municipality approval plans, consultant’s projects analysis, and detailed design).• Major Clients: Monterosso Residencial - Even, Via Engenharia, JCGontijo, Lider Engenharia (Builder / Developer).

• Developed residential projects (Plans, sections, facades, perspectives, site measurement)• Major Clients: Solidarity Center – Servas, Via Engenharia, JCGontijo (Developer).

Residential (single and multi-dwelling)CommercialRenovation / Interior architectureDA and DC, Project Coordination and ManagementPrevious partnerships/freelance: Arquiteta Fernanda Ferreira, Estudio Carolina Nogueira