Daria Nieder Email & Phone Number

Poland

Responsibilities/ Deliverables: 1) implemented customer categorization and clients radar, providing transparency at the level of customer segments (key/ potentially key/ regular/ no-go) and their status (growth/ retention/ suspension/ support/ analysis phase), as well as developed a set of recommendations for managing a particular segment.2) formed an approach to forecasting sales (i.e. revenue & workload) for the current customers - developed an excel report format with the export to… Show more Responsibilities/ Deliverables: 1) implemented customer categorization and clients radar, providing transparency at the level of customer segments (key/ potentially key/ regular/ no-go) and their status (growth/ retention/ suspension/ support/ analysis phase), as well as developed a set of recommendations for managing a particular segment.2) formed an approach to forecasting sales (i.e. revenue & workload) for the current customers - developed an excel report format with the export to PowerBI automatically updated on a daily basis.3) participate in the development of client development strategies for 5 key and potentially key clients of the company. Scaling up the usage of account development plan across Account managers and Account executives to ensure 100% coverage. 4) formed the rules of accounts transfer from Account Executives to Account Managers.5) mentoring and training of Account managers. Formation of Competency matrix of the role, as well as elaboration of personal development roadmaps.Key Achievements:1) achieved growth of key and potentially key clients up to 23% throughout the year2) reached stable and high average customer satisfaction index to 9.1 (NPS-like scale)3) keep low team attrition rate - 4.2%Client domains: Global management consulting (worked with different practices - sales & marketing, operations, etc. as well as with verticals - automative, retail, oil & gas, healthcare, financial services), Machinery manufacturing, FinTech, as well as startups in the area of cloud storage solutions, transportation and retail. Show less

Belarus

Responsibilities/ Deliverables:1) management of key clients which formed >50% of company's revenue2) conducting regular Quarter Business Reviews / Yearly Business Reviews with stakeholders from customer side of different levels. 3) strategic analysis of the clients and creation of client development strategy (account development plan)4) creation of 'Discovery-phase' as an approach. Active participation in conducting Discovery phases for the current clients. 5) presented… Show more Responsibilities/ Deliverables:1) management of key clients which formed >50% of company's revenue2) conducting regular Quarter Business Reviews / Yearly Business Reviews with stakeholders from customer side of different levels. 3) strategic analysis of the clients and creation of client development strategy (account development plan)4) creation of 'Discovery-phase' as an approach. Active participation in conducting Discovery phases for the current clients. 5) presented the concept of the role and functions of Account Manager at instinctools. 6) coaching of key specialists within the account (aligning key specialists on the goals of the account and the company)7) crisis management activities through conducting a Root-cause-analysis report focused on retention and stabilization of complex projects/clients.Key Achievements: 1) managed to grow company's key client from 13 to 60+ headcount2) transferred instinctools from 'vendor' to 'strategic partner' position within the client organization3) kept high customer, as well as internal team satisfaction index - 9.1 - 9.3 score in average. Show less

Responsibilities/ Deliverables:- form and coordinate a team of up to 7 employees- create and automate Lead Generation process and activities from scratch- design LG motivation system - establish communication process between Pre-Sales & LG dept.- coordinate negotiations with the Customer- plan advertising and marketing campaigns and carry out further analysis of the results - prepare graphic and information content for the website/ email campaigns/ use-cases-… Show more Responsibilities/ Deliverables:- form and coordinate a team of up to 7 employees- create and automate Lead Generation process and activities from scratch- design LG motivation system - establish communication process between Pre-Sales & LG dept.- coordinate negotiations with the Customer- plan advertising and marketing campaigns and carry out further analysis of the results - prepare graphic and information content for the website/ email campaigns/ use-cases- Product Management and BA of internal projects for Pre-Sales dept. Show less

Atom Entertainment LLC, Minsk (Belarus)- business correspondence & negotiations with artist's production & tour manager- coordination of up to 50 team members- flight & hotel booking- artist accompanying- hospitality responsibilities- logistcs & transportation coordination- participation in interviews as interpreter- meet'n'greet coordinationWorked with such famous teams as Depeche Mode/ the Offspring/ Cirque Du Soleil/ Lana Del Ray/ Kasabian, etc.

Master Of Business Administration (M.B.A.), Sales & Marketing

Bachelor Of Arts (B.A.), Technical Translation, Linguistics (English, German)