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David Arias Email & Phone Number
Customer Success Manager
at
Rootly
1 work email found
@rootly.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Toronto, Ontario, Canada
Company size
Who is David Arias? Overview
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Quick answer
David Arias is listed as Customer Success Manager at Rootly, a with 57 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at rootly.com and a matched LinkedIn profile for David Arias.
David Arias previously worked as Senior Customer Success Manager at Mattermost and Customer Success Manager at Mattermost. David Arias holds Search Engine Marketing from Brainstation.
Company email context
Email format at Rootly
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{first}.{last}@rootly.com
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AeroLeads found 1 current-domain work email signal for David Arias. Compare company email patterns before reaching out.
Profile bio
About David Arias
With over 9 years of combined experience in customer success and sales, I'm passionate about helping technical teams collaborate securely and effectively using Mattermost, the leading open-source platform for DevOps and agile workflows. As a Senior Customer Success Manager and a CPSA Member, I leverage my skills in consultative selling, regulatory affairs, and account management to drive customer satisfaction, retention, and expansion.In my current role, I work with some of the most innovative and security-conscious organizations in the world to understand their needs, challenges, and goals, and to provide them with tailored solutions and best practices. I also partner with internal teams, such as product, engineering, and marketing, to advocate for customer feedback and insights, and to support the development and launch of new features and initiatives. I'm proud to be part of a company that values trust, transparency, and high performance, and that empowers me to grow and learn every day.
Listed skills include Customer Service, Social Media, Microsoft Office, Adobe Photoshop, and 41 others.
Current workplace
David Arias's current company
Company context helps verify the profile and gives searchers a useful next step.
Rootly
11 roles
David Arias work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Current- Managing a book of business of $4.7 million consisting of 71 mid-market to enterprise accounts- Achieved a $1.65m increase in net new ARR
Jan 2022 - Present
Customer Success Manager
- Managed a book of business of $6.7 million consisting of 170 SMB accounts- Maintained a renewal retention rate of 75% for the SMB customer segment- Implemented an automated renewal outreach process, maintaining a 91% response rate
Feb 2021 - Jan 2022
Inside Sales Representative
• Consistently maintained a win rate of at least 23% for qualified sales leads;• Implemented a trial process, which consistently achieved a conversation rate of at least 80%;• Contributed keyword research for an SEM campaign, which achieved a CTR of 6.78%;• Conducted analysis of key competitors to understand and educate my team on the strengths and weaknesses of our offerings;• Managed email marketing campaigns for promotions and webinars;• Responsible for onboarding medium-large clients; • Maintained a regular cadence with medium-large clients to help maximize value of ecobee products and services; and• Advocated on behalf of clients to help the organization prioritize features/processes to best drive the business forward.
Oct 2018 - Feb 2021
Technical Support Supervisor
• Supervised and develop a group of 10 technical support representatives;• Built and maintained a positive, supportive, and enjoyable team culture;• Conducted agent performance reviews;• Met monthly key contact center performance goals for customer satisfaction, quality and productivity;• Assisted in the interview and hiring of prospective agents or support staff; and• Planned and managed a range of non-phone activities for agents, including career growth, call center training, knowledge reinforcement, and brainstorming sessions.
Aug 2017 - Oct 2018
Technical Support Team Lead
Apr 2017 - Aug 2017
Technical Support Specialist
Aug 2016 - Apr 2017
Public Contact Centre Support Representative
Jul 2011 - Dec 2011
Compliance Analyst
Jun 2009 - Aug 2010
Compliance Team Leader
Universal Energy Corporation
Feb 2007 - Jun 2009
Senior Sales Representative
Jun 2002 - Aug 2006
8 education records
David Arias education
Search Engine Marketing
Brainstation
Social Media Marketing
Brainstation
Seo & Paid Search
George Brown College
Renewable Energy And Green Technology
Ryerson University
Organizational Behavior Studies
Ryerson University
Hydronic Heating (Design And Installation)
George Brown College
Sociology
Ryerson University
Liberal Arts And Sciences, General Studies And Humanities
Centennial College
FAQ
Frequently asked questions about David Arias
Quick answers generated from the profile data available on this page.
What company does David Arias work for?
David Arias works for Rootly.
What is David Arias's role at Rootly?
David Arias is listed as Customer Success Manager at Rootly.
What is David Arias's email address?
AeroLeads has found 1 work email signal at @rootly.com for David Arias at Rootly.
Where is David Arias based?
David Arias is based in Toronto, Ontario, Canada while working with Rootly.
What companies has David Arias worked for?
David Arias has worked for Rootly, Mattermost, Ecobee, Elections Ontario, and Just Energy.
How can I contact David Arias?
You can use AeroLeads to view verified contact signals for David Arias at Rootly, including work email, phone, and LinkedIn data when available.
What schools did David Arias attend?
David Arias holds Search Engine Marketing from Brainstation.
What skills is David Arias known for?
David Arias is listed with skills including Customer Service, Social Media, Microsoft Office, Adobe Photoshop, Management, Team Leadership, Leadership, and Search Engine Optimization.
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