David Arias work email
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David Arias personal email
With over 9 years of combined experience in customer success and sales, I'm passionate about helping technical teams collaborate securely and effectively using Mattermost, the leading open-source platform for DevOps and agile workflows. As a Senior Customer Success Manager and a CPSA Member, I leverage my skills in consultative selling, regulatory affairs, and account management to drive customer satisfaction, retention, and expansion.In my current role, I work with some of the most innovative and security-conscious organizations in the world to understand their needs, challenges, and goals, and to provide them with tailored solutions and best practices. I also partner with internal teams, such as product, engineering, and marketing, to advocate for customer feedback and insights, and to support the development and launch of new features and initiatives. I'm proud to be part of a company that values trust, transparency, and high performance, and that empowers me to grow and learn every day.
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Customer Success ManagerRootlyToronto, On, Ca
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Senior Customer Success ManagerMattermost Jan 2022 - PresentPalo Alto, California, Us- Managing a book of business of $4.7 million consisting of 71 mid-market to enterprise accounts- Achieved a $1.65m increase in net new ARR -
Customer Success ManagerMattermost Feb 2021 - Jan 2022Palo Alto, California, Us- Managed a book of business of $6.7 million consisting of 170 SMB accounts- Maintained a renewal retention rate of 75% for the SMB customer segment- Implemented an automated renewal outreach process, maintaining a 91% response rate
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Inside Sales RepresentativeEcobee Oct 2018 - Feb 2021Toronto, Ontario, Ca• Consistently maintained a win rate of at least 23% for qualified sales leads;• Implemented a trial process, which consistently achieved a conversation rate of at least 80%;• Contributed keyword research for an SEM campaign, which achieved a CTR of 6.78%;• Conducted analysis of key competitors to understand and educate my team on the strengths and weaknesses of our offerings;• Managed email marketing campaigns for promotions and webinars;• Responsible for onboarding medium-large clients; • Maintained a regular cadence with medium-large clients to help maximize value of ecobee products and services; and• Advocated on behalf of clients to help the organization prioritize features/processes to best drive the business forward. -
Technical Support SupervisorEcobee Aug 2017 - Oct 2018Toronto, Ontario, Ca• Supervised and develop a group of 10 technical support representatives;• Built and maintained a positive, supportive, and enjoyable team culture;• Conducted agent performance reviews;• Met monthly key contact center performance goals for customer satisfaction, quality and productivity;• Assisted in the interview and hiring of prospective agents or support staff; and• Planned and managed a range of non-phone activities for agents, including career growth, call center training, knowledge reinforcement, and brainstorming sessions.
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Technical Support Team LeadEcobee Apr 2017 - Aug 2017Toronto, Ontario, Ca
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Technical Support SpecialistEcobee Aug 2016 - Apr 2017Toronto, Ontario, Ca
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Public Contact Centre Support RepresentativeElections Ontario Jul 2011 - Dec 2011Toronto, Ontario, Ca -
Compliance AnalystJust Energy Jun 2009 - Aug 2010Houston, Texas, Us -
Compliance Team LeaderUniversal Energy Corporation Feb 2007 - Jun 2009
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Senior Sales RepresentativeGap Canada Jun 2002 - Aug 2006
David Arias Skills
David Arias Education Details
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BrainstationSearch Engine Marketing -
BrainstationSocial Media Marketing
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George Brown CollegeSeo & Paid Search
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Ryerson UniversityRenewable Energy And Green Technology
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Ryerson UniversityOrganizational Behavior Studies
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George Brown CollegeHydronic Heating (Design And Installation)
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Ryerson UniversitySociology
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Centennial CollegeGeneral Studies And Humanities
Frequently Asked Questions about David Arias
What company does David Arias work for?
David Arias works for Rootly
What is David Arias's role at the current company?
David Arias's current role is Customer Success Manager.
What is David Arias's email address?
David Arias's email address is da****@****ost.com
What schools did David Arias attend?
David Arias attended Brainstation, Brainstation, George Brown College, Ryerson University, Ryerson University, George Brown College, Ryerson University, Centennial College.
What skills is David Arias known for?
David Arias has skills like Customer Service, Social Media, Microsoft Office, Adobe Photoshop, Management, Team Leadership, Leadership, Search Engine Optimization, Technical Support, Sales, Team Building, Social Media Marketing.
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