Daria Shapovalova Email & Phone Number

Russia

Russia

Moscow, Moscow City, Russia

International team: Israel, UK, RussiaWorking with BizOps domain teams to deliver ambitious projects (implementation of customer care tools, improvement of billing systems, assuring payments regulations) and increase work efficiency by implementing agile principles and best practices.Managing program assuring implementation of company strategy on going global and launching the service in new markets (US, EU).

Москва, Россия

International team: Russia, Germany, India | Regions of project implementation: Russia, Georgia, Kazakhstan, Uz-bekistan, Saudi Arabia | 3 subcontractors Delivered digital projects and updates for 28 websites and mobile applications. Managed business expectations and prioritized tasks within the service line scope of work. Created scalable internal processes and optimized proce-dures to ensure transparency for all parties.Achievements:- Established and implemented strategic production approach allowing to minimize further costs on alike tasks by 40% average per task.- Created and implemented new process standards for the service line. Received internal customers’ feedback above expectations and 95% satisfaction rate from service users.- Initiated optimization of production team which resulted in choosing new subcontractor providing high quality at lower rates.- Reshaped processes in order to switch from person-to-person interaction to person-to-service interaction allowing to handle 30% more tasks of various scales within the same timelines.

Москва, Россия

International team: Russia, Ukraine, Croatia, USA | Regions of project implementation: Russia, Ukraine, the UK and European countriesEnsured end-to-end delivery of digital projects with average budget $30K (including mobile application with sales force incentive programs, offline conference engagement and utility mobile application, multiple localization projects, B2B website with incentive programs, etc). Received above expectations evaluation from colleagues for task setting and strategic approach. Mentored a junior colleague who passed the evaluation with above expectation marks. Was in charge of internal testing and UAT service for one of the international Clients expanding the role to production lead.Outcome:- Achieved 50% time savings for project delivery by creating internal testing process and UAT process for the Client and standardizing predevelopment processes.- Established successful communication with Croatian office which facilitated seamless information transfer and productive cooperation. As a result, production team workload diminished and overtime work hours have been eliminated.- Managed and implemented various scales of project starting from fast-moving small promo campaign to 6 months projects with postproduction support and development.- Created a digital instrument driving engagement among Client’s users during offline conference resulting in Client’s loyalty and bringing new business to the agency.

Moscow, Russia

International team: Russia, France | Regions of project implementation: RussiaAchievements: - As a part of international team lead company claims adjustment software improvement process. Gathered and prioritized business requirements allowing to gradually automatize various business process (insurance docu-ments creation, reporting, etc). As a result, everyday activities of claims adjusters have decreased by 15% and time spent on periodic reports preparation decreased up to 40%. - Participated in new product launch and controlled service provider establishing best practices for claims decision making.- Received a weekly training program in SGI head office in Paris to gain international motor insurance expertise

Москва, Россия

Region: Russia, 13 subsidiaries across the countryEstablished new document workflow processes in client service department during the internship. It lead to the company opening a new position recognizing the necessity of the process saving time of senior specialists and in-creasing the workflow scalability. After the internship was offered full-time internal position in the client unit and followed by a promotion transfer to a back office department to be responsible for overseeing claims management in company’s subsidiaries all over Russia.