Daria Zenava Email & Phone Number

Germany

Poland

Increased spending of top clients by 22% by upselling domain traffic which resulted in achieving sales target in Q1 2023;Achieved the highest collective profit record in Q4 2022 by upselling traffic and helping optimize clients' campaigns;Helped in creating business processes and improving team performance;Cooperated with the development team in delivering new functionalities for clients through continuous customer needs analysis

Cracow, Małopolskie, Poland

Cracow, Małopolskie, Poland

Took care of the top spending Voluum DSP clients who made 53% of daily profit;Achieved a 17-25% increase in clients' performance each quarter by selling traffic, optimizing accounts, helping with a setup and proactively advising on how to use the full potential of the platform;Project management + UX research: - conducted UX research & took part in the full cycle of creating and launching a new tool (Health statuses diagnostic tool) being a project manager on the account managers’ side and working cross-functionally with both AMs and developers to ensure delivery of a new useful tool for clients. - performed Project Manager role to deliver an internal analytics tool for tracking and managing clients that improved the team's performance and work speed by 35%;- performed Project Manager role to change and update the UX and UI of a campaign creation form, noticing a number of bugs and offering new UX-friendly ways to interact with the form for the clients.

Kraków Area, Poland

Turned 42% of monthly subscription clients in the portfolio into Annual contracts;Cross/up-sold products between existing accounts which resulted in an increase in monthly spending of 11 clients;Gathered feedback from customers and suggested product improvements that resulted in the development and testing of a new tool aimed at detecting fraud traffic (Anti-Fraud kit) that was actively requested by the clients.

Minsk

Working in the sphere of online video and entertainment, I was responsible for building and developing solid relationships with YouTube creators in the Eastern European market, expanding their presence on different video platforms, and employing social media strategies to keep the company's brand awareness.Key Responsibilities:• Managed video content on clients’ YouTube channels, built individual development strategies through market research and channels’ key metrics analysis (using YouTube analytics, analyzing current trends, doing individual channels’ audits, performing optimization and monetization tasks on behalf of creators etc.); • Provided rights management support, sorted out copyright issues on YouTube and Facebook;• Built company’s social media presence as part of online reputation management by managing various social media channels (Instagram, VK, Twitter), monitoring the Internet for related industry topics, designing editorial content strategy; • Engaged with clients on social networks and customer support software Freshdesk, identified and resolved clients’ issues providing excellent continuous customer support;• Developed and sustained the Russian speaking YouTube communities;• Wrote newsletters and communications, created guidelines, was involved in localization;• Worked cross-functionally to develop and test new tools;• YouTube creators’ acquisition.

Minsk

Worked with foreign suppliers and ensured fast and cost-efficient deliveries of orders;Provided ongoing translation and interpretation support.

Bachelor'S Degree, Linguistic Maintenance Of Intercultural Communication (Economics) / Foreign Languages

The Spanish Language

Interpreter/Translator Of English And French