Oversee sales and operations for $30,000,000 region with branches in multiple states. Leading culture change in struggling mature market. Directing 300 employees and multiple subcontractors, ensuring branches understand and execute strategy to enhance brand and drive profitable revenue growth in market. Ensuring alignment and accountability between market, branches, and corporate. Manage market P&L, budget, plan, and performance.• Work diligently to effectively communicate and drive… Show more Oversee sales and operations for $30,000,000 region with branches in multiple states. Leading culture change in struggling mature market. Directing 300 employees and multiple subcontractors, ensuring branches understand and execute strategy to enhance brand and drive profitable revenue growth in market. Ensuring alignment and accountability between market, branches, and corporate. Manage market P&L, budget, plan, and performance.• Work diligently to effectively communicate and drive organizational change.• Cultivate strong internal and external customer focus by delivering brand promise, culture, and values.• Provide leadership and support to branches with respect to employee engagement, safety, compliance, talent selection, and development.• Build innovation and efficiencies in branch capabilities.• Ensure resources (tools, talent, and equipment) are effectively allocated and deployed across market.• Develop relationships with key business partners (suppliers and community relations). Show less

Oversaw sales and operations for a multi-site facility service company with branches in 13 cities. Hired by the CEO to restructure the operations management, sales, and customer service functions to achieve higher service levels, increase sales, and improve profitability. Directed 300+ employees located in ten cities through 12 direct reports. Reported to the CEO.• Managed the end-to-end sales process for all opportunities, including initial client communication, on-site presentations… Show more Oversaw sales and operations for a multi-site facility service company with branches in 13 cities. Hired by the CEO to restructure the operations management, sales, and customer service functions to achieve higher service levels, increase sales, and improve profitability. Directed 300+ employees located in ten cities through 12 direct reports. Reported to the CEO.• Managed the end-to-end sales process for all opportunities, including initial client communication, on-site presentations, RFI response, RFP submission, negotiation, and deal signing.• Cultivated professional relationships with clients through regular calls and skillful entertainment. • Directed all reports to control manpower and supply costs for all accounts to ensure that costs conformed to budgetary standards and sound operational practices.• Spearheaded assimilation of three newly acquired companies. Transitioned employees, conducted due diligence and restructuring of processes.• Sourced and negotiated national contracts with vendors and subcontractors.• Developed company branding, marketing programs, website, and sales literature.• Devised and implemented processes, procedures, systems, and internal controls to strengthen operations, increase productivity, and enhance customer satisfaction. Show less

Oversaw regional sales and operations with branch offices located throughout a six-state region. Held full P&L responsibility for 40% of company’s business. Drove new business, building customer loyalty, ensuring high retention rates, and developing, supporting, and promoting corporate strategy/initiatives while delivering profitable and consistent growth. Directed 600 employees located in five states through ten direct reports. Managed and trained sales staff to cold call, conduct… Show more Oversaw regional sales and operations with branch offices located throughout a six-state region. Held full P&L responsibility for 40% of company’s business. Drove new business, building customer loyalty, ensuring high retention rates, and developing, supporting, and promoting corporate strategy/initiatives while delivering profitable and consistent growth. Directed 600 employees located in five states through ten direct reports. Managed and trained sales staff to cold call, conduct presentations, and close sale with customers in government, education, industrial, medical, real estate, transportation, and retail industries.• Delivered immediate and impressive sales results, growing division sales by 31.5% and division gross profit by 24.7%.• Negotiated multi-year service contracts of $5,000,000 with Fortune 500 companies, such as General Electric, Bayer, Marathon, Toyota, Xerox, Johnson Controls, and Valvoline. • Grew market share in two underdeveloped regions, resulting in two new branch offices.• Wrote company operations manuals for corporate, branch, and job sites. • Led company initiative to become CIMS certified.• Organized and facilitated senior management strategic planning retreats.• Executed strategic initiatives and played key role in most profitable year in company history.• Replaced inefficient managers with creative leadership accustomed to supervising low-cost labor, streamlined work processes, and generated record profits. Show less