Dariela López Email & Phone Number

Tempe, Arizona, Estados Unidos

Tegucigalpa Honduras

Responsible for ensuring quality and a good user experience in the Course Development Process through quality controls; Make sure that the scope and direction of each project is on schedule, taking into consideration all activies of the functional areas involved, provide metrics and reports to the executives director for decisition making.

Tegucigalpa Honduras

Responsible of identifying, assessing and satisfying the training needs, planning and directing activities concerned with development, application, and maintenance of quality standards for operational processes.

Honduras

Responsible of creating an operational path to standardize required quality for the Customer Service departments, including training needs analysis, employee development and quality assurance measures.

Honduras

Assist the Senior Manager in coverage capacity analysis, forecast, workload distribution, coordination and management of business operational activities to meet internal and external customer expectations ensuring smooth operations delivery of the customer service, communications, registration operations and administration departments.

Honduras

Responsible of coordinating the customer services processes, quality assurance, new hire trainings and workload distribution.

Honduras

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Honduras

Honduras

Master Of Business Administration - Mba, Business Administration And Marketing

Bachelor Of Engineering - Be, Business Engineering, Bachelor