- Led team of 10 Dedicated Capacity Representatives to manage Robinson Routes's carrier portfolio of 400 tractors/trailers across various accounts.- Facilitated comprehensive training and onboarding for all team members, delivering continuous coaching and feedback to enhance their skills.- Established program processes that include daily operational tools for carrier asset management, procurement-based business execution, and standardized communication with asset partners.- Collaborated with business analysts to craft internal and external reports, offering insights into program financials, business operations, and on-time performance metrics.- Onboarded new accounts by implementing internally developed processes to ensure optimal business execution.- Conducted weekly and monthly KPI sessions with carrier partners to assess business performance, tackle challenges, and introduce innovative strategies aimed at nurturing growth, ensuring business stability, and cultivating strong partnerships.- Oversaw program financials, achieving $1.5 million in weekly revenue.

- Oversaw the onboarding and management of 5 key accounts, comprising 75+ carrier assets, equating to 25% of the program's total available capacity.- Spearheaded the development of a national carrier account from 10 assets to over 150 assets within 2 years.- Maintained a record of consistently meeting or surpassing the trucking industry's standard of 9% deadhead by optimizing fleet execution, achieving 8% or lower deadhead rates across all managed fleets while achieving 95%+ on-time service.- Grew program volume by 234% in 2018, 169% in 2019, 73% in 2020, and 70% from 2021-2023.- Engaged with commercial and business development teams to secure dedicated business, aligning with program assets while ensuring high service execution for customers.

- Pioneered Robinson Routes program by integrating nationally recognized carriers to optimize against CH Robinson's vast network of shippers.

- Aided in preparing and processing invoices for the Accounting Department.- Organized company files to improve efficiency.- Reviewed U.S. customs documentation for clientele shipments.- Processed file information and logged into database.

- Acquired expertise in ocean and air import/export procedures during tenure as an overseas freight forwarder.

Learned the basics to freight-forwarding and logistics