Dariia Krepak Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Kyiv

Brussels Area, Belgium

Working as a part of Customer Technical Service Desk & Operations Helpdesk unit and Network Operation System directorate. Monitoring of the incidents in ServiceNow and following-up on open issues. Tracking of the standby rosters, communicating with the line managers regarding them and providing schedule exports for the financial department. Registration of working shifts in the system. Also, providing project management assistance to the EUROCONTROL NewPENS team and communicating with the potential customers. Other duties:• monitoring of contract endorsements and project deployment and resolving related issues;• maintaining weekly dashboards for all NewPENS sites;• handling requests from the customers;

Kyiv

Worked as a part of the support team for an IT company. Duties:• handling of the presales/aftersales questions and inquiries from the customers;• helping customers with the initial setup of the device, configuring their private network to ensure• compatibility with the device and troubleshooting network issues;• resolving basic and complex hardware and software related issues via phone, emails, and chats;• training new members of the team to get familiarized with the product;• escalation of the issues to the development team;

Kyiv

Worked as a customer support representative, later as a team lead. Duties:• providing visa consultations,• arranging of embassy appointments for the customers;• working with the related documentation;• training of newcomers;

Master'S Degree, Air Traffic Controller

Bachelor'S Degree, Air Traffic Controller