Full scholarship to attend a full-time intense boot camp to obtain computational skills in Data Analytics and Data Science

-Led the implementation of local and regional courier experience projects, focused on enhancing safety, transparency, community, and fair earnings.-Compiled regional and country reports, designed new initiatives, and analyzed project implementation.-Developed a courier satisfaction strategy utilizing metrics and KPIs based on courier activities.-Managed stakeholder relationships with local offices in Eastern Europe (Ukraine, Georgia, Armenia), Central Asia (Kazakhstan, Kyrgyzstan), and Africa (Kenya, Uganda, Tunisia, Ghana, and Ivory Coast).

- Launching new markets for business expansion with stakeholders relationship for the e-commerce (app and website) EMEA countries - Ukraine and six Middle Eastern countries (Saudi Arabia, Qatar, Morocco, Kuwait, Egypt, and Lebanon).- Implemented projects to improve website functionalities and enhance the customer journey (redesign of the help center section, creation of a feedback survey and an AI-driven chat bot) resulting in a 25% increase in website visits and a 20% increase in customer satisfaction. - Managed reporting of metrics and KPIs of data from four call centers in the EU, Mexico, Turkey, and Russia overseeing six supervisors and over 50 agents during non-sale periods.- Oversaw the resolution of daily claims related to customer support operations, focusing on enhancing overall customer experience through data-driven decision-making and stakeholder engagement.

Collaborated with private companies (Europ.Education, EU startups), and the public sector (Spanish sports federations such as Federació Catalana de Tennis, Movistar Estudiantes, Barça Foundation; European Commission in partnership with Departament d'Educació de Catalunya).Organized and coordinated educational initiatives, including projects, conferences, student exchange programs, and internships, aimed at students from EU (Italy, Spain), Latin America, and the MENA region.

- Managed the development, oversight, and coordination of a variety of educational programs, including Business School, and Master in Social Entrepreneurship (featuring over 200 lecture hours, 10 educational visits, and engagement with 25 teachers) maintaining effective project management and stakeholder engagement.- Handled Back Office, program planning, teacher billing, and documentation taking ownership of administrative tasks.- Organization of promotional events (Open House, Presentations, Seminars) and educational trips in Germany, Japan, and the US.

Supported stakeholders with payment inquiries and incident resolution.Financial Operations Management: Worked with invoicing, credit note generation, transportation documentation, and contract administration.Budgeting and Record Keeping: Utilized Excel, CRM, and SAP for budgeting and internal documentation.

Conducted analysis of cargo security and supply chain optimization.Generated reports, conducted investigations, and evaluated contracts related to merchandise procurement, theft prevention, and security system improvement.Proficient in utilizing Excel and SAP for data analysis and management.

Luxury hospitality with DAMAC Maison Hotels & Resorts, the hospitality division of DAMAC Properties, a well-established and prestigious real estate company based in Dubai.