As a 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭, I've honed a wide range of skills in a high-traffic retail setting at T-Mobile's leading stores in New York City. My technical competencies include:- 🛠️ 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐫𝐞𝐩𝐚𝐢𝐫𝐢𝐧𝐠 a variety of mobile devices and tablets.- 🔒 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, such as resetting passwords, modifying services, and reviewing account activities.- 📊 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 using RMS BackOffice and RMS FrontOffice databases, including generating reports.- 📱 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 lost or stolen mobile phones, and assisting customers with insurance claims.- ☁️ 𝐃𝐚𝐭𝐚 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, including backing up and restoring mobile device data both locally and to the cloud.In addition to these technical responsibilities, I have demonstrated my leadership skills by managing a team of four mobile device repair technicians. I also handled administrative tasks, such as creating schedules using Workday.I am committed to staying current with the latest industry trends and hold several prestigious certifications, including CompTIA A+, Network+, Security+, and AWS Certified Cloud Practitioner. These certifications attest to my broad knowledge base and dedication to continuous professional development.With this blend of technical expertise, leadership experience, and industry certifications, I am well-prepared to take on challenging roles in the IT sector and look forward to bringing my skills and dedication to new opportunities.