General Manager
Kansas City, Kansas
-Customer Growth: Provided excellent customer service and developed strong customer relationships.-Associate Development and Retention: Maintained an environment ensuring equity and respect. Assisted and coached associates as needed. Branch level HR communications and responsibilities. Recruiting and Store meetings.-Sales and Marketing: Track and follow up on sales leads, Telemarketing, Guerrilla marketing, B2B sales and promotions, promote weekly specials as well as company promotions and events, ensure vehicles are serviced and clean to promote brand awareness.-Finance and Operations: P&L management, and other financial documents. Inventory management, Account Receivables, Collections, Analyzed performance results to pinpoint areas requiring improvement.-Loss Prevention and Asset Protection: Ensured bank deposits and cash drawer policies were adhered to, time-sheets were properly filled out and signed, associate and customer file documentation was completed and secured. Placed high-theft merchandise in a secure area.-Loss and damage Claims: Investigate and process all property and employment loss and damage claims.-Delivery and pickups using company vehicle, refurbishment, general store maintenance and assembly of merchandise.