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@aspect.com
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2 phones found area 605 and 978
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Darin Epling is listed as Solutions Architect at Alvaria, Inc. at Aspect Software, a company with 1601 employees, based in Greater Sioux Falls Area, United States, United States. AeroLeads shows a work email signal at aspect.com, phone signal with area code 605, 978, and a matched LinkedIn profile for Darin Epling.
Darin Epling previously worked as Solutions Architect at Aspect Software and Solutions Architect at Alvaria, Inc.. Darin Epling studied at Southeast Technical Institute.
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Insightful, results-driven IT professional with notable success directing a broad range of corporate IT Voice initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives with a focus in Workforce Management. Excels at providing comprehensive voice design, systems analysis, and full life cycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.AREAS OF EXPERTISE • Aspect Workforce Management • Aspect Configuration, Support and Maintenance• Financial Institution/Credit Card Call Center Operations• HP Service Manager• Application Service / Support• Enterprise Change Management• Exceptional troubleshooting skills• Comprehensive knowledge of Networking concepts• Risk Management / Impact Analysis• Telephony / Voice Systems• Verint Workforce Management and Call Recording• Agile Philosophy/ Kanban Framework / Team Member
Listed skills include Call Centers, Integration, Vendor Management, Disaster Recovery, and 26 others.
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As a solutions architect, I work closely with our existing customer base to enhance WFM and WEM adoption, best practices, and solutions to existing contact center challenges whether through the use of Alvaria WFM software, AI, RPA, or improved business processes.
As a solutions architect, I work closely with our existing customer base to enhance WFM and WEM adoption, best practices, and solutions to existing contact center challenges whether through the use of Alvaria WFM software, AI, RPA, or improved business processes.
* Lead solution definition responsibility for large and complex customer engagements. * Provide high-value consulting in one or more contact center business process or domain (eg. Customer Services, Collections, Sales, Workforce Optimization, etc.). * Deliver profitable, high quality contact center consulting services to Aspect customers assuring that they.
Subject Matter Expert for Aspect Workforce Management systems encompassing all programming and configuration within this platformManage complex data exchange and RTA feeds from various vendor solutions including Avaya CMS and Cisco ICM.Functional member of “The Voice” Agile team using Kanban, to deploy new business intent by designing and configuring.
In this capacity, I am directly responsible for providing technical support for Capital One Voice System Technology Aspect Workforce Management System for 15,000+ system users. I have received a promotion from Network Voice Ops Specialist to my current title during my time with Capital One.
In this capacity, was directly responsible for providing technical support for IT Voice System Technology Aspect EWFM, Call Recording and Dialer Management for as many as 20,000 system users throughout the Globe. During my tenure, I received promotions to Call Center Engineering Associate and Call Center Engineering Analyst before being named to my final.
Other employees you can reach at aspect.com. View company contacts for 1601 employees →
Royce H.
Colleague at Aspect Software
Denver, Colorado, United States, United States
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BA
Brendon Allen
Colleague at Aspect Software
Hempstead, New York, United States, United States
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Danny Feagin
Colleague at Aspect Software
Acworth, Georgia, United States, United States
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Rajesh M
Colleague at Aspect Software
Bengaluru, Karnataka, India, India
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Fabrice Weller
Colleague at Aspect Software
Greater Paris Metropolitan Region, France
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BD
Bruno Da Silva
Colleague at Aspect Software
United States, United States
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AB
Abha Bansal
Colleague at Aspect Software
Pune, Maharashtra, India, India
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VK
Vinod Kumar Bs
Colleague at Aspect Software
Bengaluru, Karnataka, India, India
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Elizabeth Burke
Colleague at Aspect Software
Denver Metropolitan Area, United States
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MZ
Mark Zimmerman
Colleague at Aspect Software
Orlando, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Darin Epling works for Aspect Software.
Darin Epling is listed as Solutions Architect at Alvaria, Inc. at Aspect Software.
AeroLeads has found 1 work email signal at @aspect.com for Darin Epling at Aspect Software.
AeroLeads has found 2 phone signal(s) with area code 605, 978 for Darin Epling at Aspect Software.
Darin Epling is based in Greater Sioux Falls Area, United States, United States while working with Aspect Software.
Darin Epling has worked for Aspect Software, Alvaria, Inc., Calabrio, Inc., Capital One, and Hsbc.
Darin Epling's colleagues at Aspect Software include Royce H., Brendon Allen, Danny Feagin, Rajesh M, and Fabrice Weller.
You can use AeroLeads to view verified contact signals for Darin Epling at Aspect Software, including work email, phone, and LinkedIn data when available.
Darin Epling studied at Southeast Technical Institute.
Darin Epling is listed with skills including Call Centers, Integration, Vendor Management, Disaster Recovery, Workforce Management, Technical Support, Aspect Ewfm, and Troubleshooting.
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