Darin Harris Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

Fargo, North Dakota Area

Connects with existing and potential customers and aims to turn every call into a sales opportunityHandles various incoming and outgoing sales-focused phone callsResolves customer questions, complaints and billing inquiries in a professional, helpful mannerPromotes and sells client products and services by emphasizing product features based on customers’ needsUpsells to customer as necessaryUtilizes computer system to verify and document customer requestsContinually improves knowledge of company services and promotionsEscalates calls to supervisor when necessary and appropriateProvides feedback reports on call issues related to downtime and/or training issues

Microsoft Campus - Fargo, N.D.

• Chat/CRM AP General Ticket Support: ◦ Provide support to VIP users/groups that require assistance in resolving existing support tickets, while utilizing internal teams. • Payee Onboarding: ◦ Provide real time support via email/chat/phone, to walk new payees through the internal onboarding process. • Invoice Support: ◦ Field queries from the client regarding existing invoices. • Utilize both internal support teams and internal tools to provide resolution. • Escalation Management: ◦ Work with internal teams to resolve escalated queries in timely manner via email/chat/phone.

Fargo, North Dakota

Maintain cloud services, Incubation of services. Support operations of Microsoft direct cloud programs globally within multiple platforms. • Prioritize workload and insure requests and escalations are handled within SLA.(Service Level Agreement)Help develop and share best practices between the team. • Share acquired skills with team members through formal and informal channels. • Processing of multiple projects in a timely manner. • Processing of service requests of seat changes, duplicate orders, cancellations etc. within SLA as well as adhering to documentation guidelines.

Business Administration And Management, General

Education record