Darin Mitchell Email & Phone Number

Texas, United States

Us

Manage the development and performance of a complex claims team by ensuring the quality and timely resolution of commercial automobile liability claims of the highest complexity and exposure. Monitor team performance by file reviews,company reports, audits and client feedback. Analyze trends and identify root cause problems of adverse trends and provide senior leadership with recommendations to address the trend. Coordinate litigation efforts to include selection of counsel and monitoring of counsel performance in accordance with department and client guidelines. Assist in the development and maintenance of policies and procedures of the complex claims department.Frequently communicate with the client and the carrier on investigations, reserving, liability and settlement authority on claims. Serve as a contact and subject matter expert for internal and external stakeholders.

Us

Supervised team of examiners who investigated and resolved auto property and bodily injury claims. Oversaw the handling of all aspects of the claims assigned to the unit to include reserving, communication, litigation management, evaluation, negotiation and settlement. Managed personal administration including employee evaluations and salary administration.

New York, Ny, Us

Served as a consulting partner with Claim Director’s and senior management to identify and implement strategies to support organization goals of optimized profitability, managed growth and enhanced competitive advantage. Lead cross functional teams in identifying and resolving claim issues. Provided strategic direction and leadership for the Claims department. Developed Best Practices, performance standards and strategic training which led to positive claims outcomes and improved service to customers. Designated Subject Matter Expert for claims department and I addressed any claim concerns received from internal or external customers.

New York, Ny, Us

Supervised, trained and provided performance feedback to direct reports. Collaborated with agents, policyholders and internal stakeholders on claims and provided strategic insight on claim handling protocols. Improved Net Promotor Score from 54% quarterly average to 75% quarterly average by focusing on individual accountability, timely claim handling and recognition and reward. Created low impact claim handling guidelines and implemented a first call injury settlement team for high potential auto property adjusters; which led to increased collaboration between the injury and property adjusters. Performed monthly and quarterly file reviews to ensure claims were handled properly and in accordance with state and company regulations.

New York, Ny, Us

Oversaw the handling of all aspects of the claims assigned to the unit to include reserving, communication, litigation management, evaluation, negotiation and settlement. Managed personal administration including employee evaluations and salary administration. Completed quarterly audits and daily diary reviews. Provided support, guidance, leadership and motivation to promote maximum performance.

New York, Ny, Us

Provided settlement authority to bodily injury adjusters. Trained adjusters and provided individual authority levels based on their understanding of Colossus guidelines. Completed weekly and monthly company reports on payout rates and evaluation quality.

New York, Ny, Us

Investigated, analyzed and determined coverage on first and third-party liability claims for a five-state territory. Set reserves, evaluated injury claims and negotiated settlements. Managed litigated files to conclusion.

Chevy Chase, Md, Us

Supervised and developed first- and third-party claim handling of adjusters in a 10-state territory.

Boston, Ma, Us

Investigated and analyzed workers compensation, commercial auto, personal auto property and general liability claims in a five-state region. Set reserves, evaluated injury claims and negotiated settlements. Managed litigated files to conclusion.