Darin Smith Email & Phone Number

Columbus, OH, US

US

• Responsible for the development and maintenance of the bank's custom application portfolio, focused on Digital Banking channels for both Retail and Business.
• Spearheaded efforts to scale intelligent automation solutions (Power Automate, MS Forms, Co-Pilot) including (RPA) robotic process automation (UiPath) throughout all areas of the bank.
• Partnered closely with financial technology company, Backbase, to build and deliver feature-rich, highly customizable, and extendable Retail and Business Onboarding applications designed to delight and excite both.
• Collaborated with digital technology consulting partner, Opteamix, to build a software bot for the back-office team's Returned Mail process which greatly reduced manual effort and freed up resources for more value-add.
• Administered budget management for software and hardware expenditures in excess of $2.5M annually.
• Aligned with business SME's and developers throughout the Agile development lifecycle to ensure project goals, objectives, and outcomes were met.

• Responsible for the Marketing Data Warehouse (Teradata) which includes Customer & Producer Analytic Solutions and Marketing Automation applications used for Lead Generation, Journey Orchestration, and Web Data Capture.
• Experience managing teams of analyst and technical resources ranging in size from 12-20 members in an Agile Software Development environment as well as a Run Production Support team of 4 members.
• Successful in managing teams through efforts that span multiple lines and business units to deliver key data projects (more than $2M in annual project spend).
• IT Delivery Executive for a project that delivered 55K new and 12K updated advisors into a Salesforce CRM application for Nationwide Advisory Services in only 4 weeks from idea to implementation. Within a couple weeks.
• Financial responsibilities spanning multiple applications’ hardware, software, and labor budgets in excess of $3M annually.
• Implemented a Run Support Managed Services Agreement resulting in an expense reduction of $700K over a 3-year period.

• Defined customer and distribution partner capability strategy for standard commercial lines through creation of a long-term roadmap (2 to 5 years out).
• Developed current state documentation describing customer and distribution partner business processes impacted by enterprise initiatives in commercial lines.
• Led a large-scale, deep-dive effort between Marketing and IT to map out interactions and understand the funding model workflow (plan, build, run).
• Conducted market trends research and analysis to identify broader trends in customer/distribution partner information management.
• Provided strategic direction to Customer Data Governance on the Statement of Direction and Guiding Principles for 3rd party customers stored in the Enterprise Customer Operational Data Warehouse.

• Lead a team of 3 resources in support of customer information capabilities including: party matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, data.
• Responsible associate management, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions.
• Headed the development of business processes and system functional, non-functional, and information requirements related to analytical assets.
• Aligned with business teams and analytical users in determining new data and analytical capabilities needed to improve decision making.

• Oversaw issue management, impact analysis, performance, usage, communication, data quality, roadmap planning, documentation, and engagement for the CKS residing on the Teradata platform.
• Developed highly respected defect and research management best practices for opening, prioritizing, driving resolution, and providing status of defects and research items.
• Collaborated with Microstrategy developer to build a set of data quality audits and scorecards to monitor data health.
• Created the Analytic Access and Activity Dashboard to monitor asset/capability usage and trends across the marketing organization for CKS and CIBI.
• Provided high impact communications for releases, defects, outages, upgrades, and incidents to a community of 200+ users, including downstream partners.
• Assisted in development and implementation of quality assurance and user acceptance testing plans and procedures.

• Designated Business Lead for CKS projects, such as Integrated Agent and Service Channel Hierarchy.
• Elicited detailed business requirements to support analytic design and development activities, including conducting one-on-one interviews with SMEs and power users.
• Created detailed process maps and lead data discussions requiring user engagement.

• Orchestrated solution development for P&C’s NI Automated Transfers Project ($1M/Tier 2). Project was within the Book Roll Transfer Program and under the Distribution Excellence Mega-Program.
• Worked with leadership, project troika, business stakeholders, and others to plan, analyze, integrate existing systems, define scope, develop use cases, write business/functional requirements, and system test.
• Guided four downstream System Analysts assigned to the project to answer questions, set expectations on work products and timelines, translate business requirements and processes into detailed functional requirements.

• Solution Lead for NBH’s Benefits Coaching initiative ($500K/Tier 3). Worked in partnership with upper management, PM, lead architect, developers, and other stakeholders to plan, analyze, integrate existing systems.
• Designed UI prototypes for the Benefits Coaching application
• Supported the creation and execution of UAT and system testing scenarios and cases

St Louis, MO 63141, MO, US

• Solution Lead for Nationwide Insurance’s annual enrollment initiative ($500K/Tier 3). Interviewed subject matter experts to elicit and confirm requirements. Developed use cases, diagrams and identified business rules.
• Coordinated requirements gathering for decision support tools enhancements using the company methodology (ESDm). Interacted with business, technical architects and developers to complete this effort.

• Assigned to enhance, maintain, and execute company’s proprietary high-performance consumer matching logic process.
• Developed and maintained applications and SQL scripts controlled by a series of Perl/Korn shell scripts to be used as part of a batch customer inquiry analysis process.
• Processed specific client credit data into databases using a combination of Powerbuilder, Visual Source Safe, and Informatica.

• Elicited and documented business requirements and system functional specifications for the early stages of Northeast Merger of Bank One/JPMC.
• Supported creation of user testing scenarios and cases, and participated in the test execution of new software for the check processing area.
• Gathered high-level requirements from LOB’s and participated in meetings for the preliminary stages of the Northeast Merger of Bank One/JP Morgan Chase.