Darina Dushko Email & Phone Number

Ljubljana, Si

Ljubljana, Slovenia

- Coordinated internal and external resources to ensure that projects adhere to scope, schedule, and budget- Reported project outcomes and/or risks to the appropriate management channels and escalating the issues, as necessary, according to project work plan- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation- Lead the team of 10 people with a very tight deadline (full project 10 months)- Implemented Agile and Scrum methodologies across multiple projects, improving team productivity by 30%- Incorporated Scrum ceremony for the team to manage and update key Scrum artifacts (product backlog, sprint backlog, etc.) in collaboration with the Product Owner, and ensure Jira is up-to-date to track sprint progress effectively

Ljubljana, Slovenia

- Performed a complex program of PCI Assessment and SOC2 Audit (JIRA: Kanban) - Actively monitored the project risks and scope to foresee/identify potential problems and proactively identify solutions; identified refinement opportunities and delivered improvements- Established and supported the processes and standards to ensure the projects delivery up to the desired business benefits on time, within the scope, quality, and budget requirements and constraints, and set KPIs- Managed all stakeholders inside the projects, cooperated with other project teams, software developers, technical team leads, and the management, maintained project documentation and delivered presentations

Kyiv Region, Ukraine

- Managed administrative and operational activities for two offices in Ukraine (Kyiv and Lviv), re-engineering and establishing over 20 business processes and operations from scratch, and enhancing operational systems and best practices. Led a team of 5 direct reports to achieve these improvements- Successfully led the relocation of two office locations with zero disruption to daily operations, completing the project under budget and 2 weeks ahead of schedule- Oversaw vendor and procurement management, successfully negotiating with top-level suppliers to achieve cost savings and ensure quality service. Total savings for 3 years around 20% of the budget. - Maintained strict budgeting and cost control measures to support financial targets- Provided comprehensive legal and financial support to business operations, ensuring full compliance with regulatory standards and enhancing process efficiency- Successfully organized an 8-day international company event in Barcelona for 80 participants from around the world, achieving a 95% satisfaction rate

Kiev, Ukraine

- Account management of 2 business lines: Finance and HR- Budgeting and cost control of the income and expenses of all the Retail Business lines- Risk management: evaluation and analysis of all possible losses of the Retail Business- Financial reporting: P&L, business lines income analysis- Product analysis, data analysis - Human resources department support: headcount planning, budgeting - Design of the Sizing personnel model for 360+ branches, 3000+ personnel on the yearly basis (calculations Branches staff capacity for efficient clients servicing) - Updated Banks policies (segmentation, clients allocation, compliance etc)

Kiev Region, Ukraine

- Lead the Project “Network transformation branches” in Ukraine (597=>345 branches): project data collection, control over project status and mitigation steps defining, project budget control, deadlines monitoring, communication with project steam leaders, reporting - Customer Experience: clients surveys, Mystery Shoppers program, NPS implementation- Change management: communication with regional staff about changes in the network - Project resources budgeting and control- Marketing and communication: support of all new tested activities for clients acquisition and retention, increase of brand awareness and clients loyalty- Sales and organizations: support of all sales organization changes to increase sales activity- Reporting to the Head Quarter of BNP Paribas in Paris, France (presentations ad-hoc) - Additional project in line with bank strategy as sub-project: “Efficient pilot for the IP telephony installation in the Bank network”

Kiev, Ukraine

- BTL, Events organization: 3 events, 49 DM campaigns, 4 BTL’s- Marketing agencies coordination: briefing, promo-mechanics development, follow up of the projectsfollow-up on promotional campaigns/ tenders/ budgeting and reporting: 2 tenders completed

Kiev, Ukraine

- Market analysis, benchmark analysis in telecommunications for Ukraine and Western Europeanalysis of investment opportunities into new technologies - Business-models development/project model design for the investments approval - Annual planning and budgeting processes

Kiev Region, Ukraine

Master'S Degree, Business Administration And Management, General

A2 Level, Dutch As A Second Language

Certificate, Organizational Leadership

Master Of Science (Ms), Engineering In Shoe, Leather Goods And Saddlery

Activities and Societies: Diploma with distinction