Darina Button (Nee Gassanova) Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Responsible for leading global service and support operations through rapid expansion: Lead and motivate a diverse team of managers, service professionals, parts and admin staff by providing guidance, coaching, and support to achieve performance targets and foster a culture of excellence. Achieve and maintain profitability of the global support operations.

Perth, Australia

Perth, Australia

Ensured smooth operation of customer support and sales support functions, driving customer satisfaction and contributing to the achievement of business objectives for WA & SA. I had to resign due to moving to another state for family reasons.Established uniform customer service practices across WA & SAProvided coaching and mentoring as well as performance.

Perth, Australia

Directed sales & customer service strategies to maintain long term contract obligations, providing proactive support to sales and customer service managers, fostering culture of excellence. Business unit exceeded both sales and engagement score KPIs in 2016 and 2017.Delivered coaching and management support to managers and team leaders to drive achievement.

Carousel Member Service Centre

Accountable for ensuring the high-performance standards of sales and service consultants, as well as team leaders, through the provision of guidance, training, and ongoing staff development initiatives aimed at achieving sales and service objectives. Responsibility for HSE compliance, as well as planning and budgeting, including recruitment and.

Carousel Member Service Centre

Provide active support, guidance, training and staff development, and to achieve designated sales and service targets and performance levels. As well as delivering professional and efficient sales and service to customers through the promotion, selling and cross selling of all RAC products and services, enabling the Member Service Centre to meet its.

RAC Contact Centre

Providing support to contact centre sales teams through compliance monitoring, and leading the referral support team. Coaching and developing frontline staff on insurance products, services and emerging business. Also reporting and tracking performance and behaviour changes of frontline staff.

Perth, Australia

Delivering professional and efficient sales and service to members through the promotion, selling and cross selling of all RAC products and services, enabling the Contact Centre Sales to meet its performance objectives.

Wyndham, Western Australia, Australia

Jawun forms partnerships to benefit corporate, government and Indigenous Australia. Together improving the lives of Indigenous people around the country by supporting Indigenous communities on the ground. My secondment focus was to further develop and formalise a proposal that would help families stay united, while protecting the children, primarily.

Perth, Australia

The Founder Institute is a worldwide network of start-ups and mentors that helps entrepreneurs launch meaningful and enduring technology companies. Their four month idea-stage incubator program will help an entrepreneur to launch their dream company with the help of expert training, feedback and support.Representing the RAC and committing time to work on.

Bachelor Of Commerce (B.Com.), Accounting And Taxation

Diploma Of Leadership And Management, Management