Darina Vibol Email & Phone Number

Expanded the product’s global reach and market by adding multi-language support to SearchStax StudioEstablished actionable roadmaps for all teams involved to visualize future goals and had consistently organized and prioritized backlogs for Engineers to plan out sprintsCreated user stories containing easy to validate acceptance criteria for development and testingInitiated collaboration with Marketing, Customer Success, UX Design, Engineers, and QA to further define new features and releases, then ensure releases are on trackAnalyzed internal and external user feedback along with competitive analysis to understand user needs and improve product value

Conceptualized and implemented new processes, such as feature review and code freezes, guaranteeing all acceptance criteria are defined and accounted forSimultaneously lead the testing efforts for two products, SearchStax Studio and SearchStax Cloud, utilizing TestRail to maintain test runs and validate that all functions and features work as expectedGoverned releases to ensure quality is met by taking ownership and communicating when there are blockers that need to be addressed and fixed before it goes out to clients

Greater Seattle Area

Improved UAT process by creating and updating 200+ test cases with clear and concise stepsDiscovered and tracked defects through rigorous testing of the desktop and mobile applications, then entering findings into Azure DevOpsEnhanced training on the newly migrated ERP system, Deltek Maconomy, by meeting with functional leads and subject matter experts to discuss and document over 90 recently developed work procedures

Greater Seattle Area

Identified 15+ priority-1 bugs for the Hestan Cue app that were caught early enough to fix prior to releaseSimplified the bug reporting system in Jira by eliminating extraneous information gathering and focusing on relevant details and reproductions stepsCollaborated with software and firmware engineer teams to escalate blockers and provide further testing Assisted in debugging issues by going through log files using AWS, Android Studio, and Xcode, then handing off findings to engineers

Greater Seattle Area

Modernized legacy web applications by refining designs upgrading them to HTML5 and CSS3, resulting in better UI and code maintainabilityCollaborated with team members using Agile/SCRUM/SAFe methods to map out sprintsFacilitated meetings with clients to obtain feedback on products and gain user stories to implement in future releasesAdded dynamic search capabilities to two web applications, using JavaScript, HTML, and CSS, which improved UX and increased productivity by 60%Delivered over 80 QA test cases that project team members were dependent on to use for downstream application testing

Greater Seattle Area

Prioritized customer satisfaction with deliveries and installations by creating a new sheet and process in Excel that sales associates utilized for callbacks, resulting in lower return ratesContacted up to 20 customers per day over the phone to ensure pre-measurements were completed and to confirm customers were getting proper products and services

Greater Seattle Area

Strengthened department’s overall Net Promoter Score by maintaining a 91% average through offering personalized customer serviceMaintained cleanliness and organization for 3 different sections of store by stocking, keeping products up to date, and returning misplaced items to their correct locations, resulting in multiple customer complimentsGenerated an average of 60% new Best Buy Rewards member sign ups each month by consistently offering and remarking its benefits to customers

Quality Assurance

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500.

Computer Science

Relevant courses: Intro to Programming, Obj Oriented Programming, Programming Practicum, Discrete Structures, and Computer Ethics