Darin Mercer Email & Phone Number

Raleigh-Durham, North Carolina Area

Interface daily with contract manufacturing to ensure on time delivery by focusing on forecast accuracy, production scheduling, and order management. • Achieved 97% (26 millions) delivery sales target 2012 for base stations. • Reduced base station lead time from 15 weeks to 5 weeks by implementing kan ban.• Initiated and implemented RMA service to ship B stock repaired transceivers. Estimate saving the company $500,000 by shipping repaired transceivers versus brand new transceivers.• Implemented RMA process for module and electric meter. Improve customer satisfaction and part of company wide customer focus project.

Act as a primary interface between Latin America Sales and factories in Latin America and Asia. Work to ensure order commitments are met on a monthly basis. Monitor all orders until they are delivered and communicate the current orders status when request. Keep track of factories KPI and investigate root cause. Perform daily order management using SAP.• Worked in a team to present the business case for potential saving the company over 1 million dollar a year by shipping DPA units instead of complete phone kit for SWAP orders.• Rolled out orders change template process in order to enhance e-mail communication to overseas factories. • Engaged in the war room activities to strengthen communication flow and focus on problem resolution. This helped reduce risk from projected undeliverable phone from 316K units to 50K units by month end.• Ensure the delivery target of the high volume phone 250,000 units or more is met on a monthly basis.

Oversee the entire order management process and all related logistical issues. Ensure on time delivery for all overseas shipments to the US. Serve as primary contact for customers regarding shipments status, orders, charge back, and time of delivery. Act as liaison and a single point of contact between customers, factories, freight forwarder and overseas representative offices to ensure all communication flows accurately and necessary actions are taken on a timely manner.• Designed and implemented root cause analysis process.• Analyzed and resolved complex operational problems effectively and quickly.• Investigated charge back from customer and saved company over $10,000.• Involved and developed business rules for the company new software application in order to enhance process efficiency. • Trained overseas employees on how to use the company proprietary software application

Responsible for planning, scheduling, executing of delivery to various Nortel customer sites. Identified possible transportation problems and possible cost saving for customers. Monitored carrier regarding time of delivery and customer service level. Indentified and recommended cost saving possibilities for unnecessary 3rd party warehouse and storage expenses.• Persuaded Nortel installers to receive deliveries on the date and route planned in order to utilize resources to their maximum.• Negotiated carriers to solve unexpected problems, which led to minimize customer dissatisfactions and improve customer relations.• Created new last mile deliver strategy, consolidated deliveries and used most cost effective alternatives that cut last mile delivery cost while maintaining high customer satisfactions.• Monitored carrier performance, reported key metrics, and identified problem through root cause analysis resulted in service failure of 5% of less.

Set and maintain inventory level in order to optimize cost. Purchased merchandises and controlled purchasing budget. Worked with vendors and freight carriers to expedite purchase orders.• Reduced excess and obsolete inventory by working with sales associates and participating in sales and promotional planning.• Addressed packing problems to vendors in order to reduce repair cost.• Managed vendors to ensure on time delivery, product quality, and customer service level.• Led a weekly inventory meeting to ensure movement of products within company policy and guidelines and identified possible cost saving.

Prepared, reviewed, and monitored orders until they delivered. Worked with sales, warehouse associates, accounting, and vendors to ensure all customer expectations were met. Ensure on time delivery to customer retail stores.• Met and exceeded monthly sales goals by working closely with sales team making sure all deliveries were delivered by promised date.• Minimized products lost in transit by developing security measurement.• Assisted and served over 250 Nike retail stores throughout Thailand.• Developed a guideline and method for warehouse regarding return and defective products increased the accuracy of physical inventory level.• Acted as liaison and developed strong relationship among different departments to ensure work flows efficiently and problems solved on a timely manner.

Mba, Business Administration

Bba, Marketing

Education record