Deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the onboarding process. Guarantee all new hires are properly trained and provide all necessary tools for each employee to succeed. Collaborate with executive leadership on recruitment strategies, development plans, performance management, and employee engagement. Primary contact of all employee relations issues for 35 plus employees.Administer company-wide benefit plans and present annual open enrollment proposals to the executive team. Maintain employee charts and records management while ensuring all documentation is current per Joint Commission and the Department of Health and Human Services.

Supervise and support a team of 8-10 Technicians who maintain 5 sober living homes in the Charlotte, NC area. Monitor and support clients with varying levels of care. This includes, but is not limited to: client interventions, admissions, managing housing issues, medication distribution, training of technicians, monitoring of housing supplies, preparing shift and incident reports, communicate and problem solve via chain of command. Facilitator of group therapy sessions at both Harmony Recovery Center and Midwood Addiction Treatment.

Prescreened candidates with detailed phone and face-to-face interviews and evaluated candidates’ compatibility with specific job requirements.

Supported management in the recruitment process by aiding in all aspects of the employee life-cycle, which included screening, job offers, onboarding of new hires, pay changes, and status updates within the HRIS/HRMS systems in a fast-paced and dynamic environment.

Utilized HRMS information system to monitor, track and report the leave of absences for all divisions.

Prescreened candidates with detailed phone screenings by evaluating candidates’ compatibility with specific job requirements and ensuring a right fit before submitting candidates for approval.

Responsible for the overall successful operation of the hotel to meet profitability ensuring guest satisfaction, standards, policies, and procedures were in line with corporate standards in the front office, housekeeping, and engineering.

Directed guest relation’s process for 165+ properties, which included reporting on guest satisfaction measurement within the Medallia and Inform information systems, guest relations training and guest services communication.Analyzed trends on customer service care issues and reported information to each property, District & Regional Management and Senior Vice President of Southeastern Division.

Supported the recruitment process by conducting phone screens, scheduling interviews, reference checks, background verification and administered the HRIS information system.

Administered labor, time and expense coordination for 200+ contractors throughout the U.S., including direct communication with external clients and contractors while processing a weekly/biweekly payroll in the Deltek system.

Collaborated with the human resources team on Statement of Work for Bank of America. This included coordination between potential consultants and recruiters to ensure that all documents and background information was completed properly.

Processed all employee new hire paperwork, background verifications, drug testing and performed payroll administration while managing attendance records for all divisions. Produced and reviewed payroll reports along with other assigned duties as needed.Orchestrated company-wide employee events including holiday, picnic, town hall, socials, and wellness fairs.

Maintained superior tenant relations and increased positive relationships with tenants through phone communications, one-to-one and emails.Assisted with budget preparations, monthly rental payments, contract agreements, and delinquent tenants.Created monthly reports for the accounting department, including property accountant issues (rental charges, invoicing, reimbursements to accounting and the generation of individual invoices for each tenant).

Responsible for all aspects of merchandising the shops and windows of 15 major cruise ships.Coordinated the ordering, receiving and distribution of all fixtures, props, and other tools needed for the merchandising of shops aboard domestic and international cruise ships.

Managed all aspects of store sales activities and operations such as strategic sales schemes, bookkeeping, visual merchandising, payroll, interviewing, work schedules and employee motivation.Helped to open the first GapKids and BabyGap in Iowa and exceeded store sales goals by 23% within the first year.