Delivery Operations Area Manager
CurrentAs a Delivery Operations Area Manager, I have the responsibility for the day to day management of a Delivery Station, supporting the Delivery Station Manager, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.Overseeing operations focused on the delivery of Amazon orders direct to customers (Last Mile) in west Tuscany area in Italy (La Spezia, Lucca, Pisa, Livorno, Grosseto).Supporting and organizing a team of Shift Managers and the operations leadership team in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers, including agency management representatives and their drivers. Constantly working with and monitoring KPIs and metrics such as Delivery On Time, First Time Delivery Success and Enhancing Customer Service, diving deep to find root causes quickly, to drive impactful improvements on daily operations.Project management analytical thinking with attention to detail, implementing continuous improvement projects according to LEAN management methodology.Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Providing day-to-day support during the rollout/implementation of new systems/processes and gathering feedback. Mapping business requirements, understanding business processes, studying and analyzing workflows and designing solutions. Continuously utilizing software and hardware tools to ensure normal day to day operations excellence. Ensuring my team and my colleagues have proper tools to perform their tasks. Communicating daily metrics and reporting exceptions.Directly responsible for a team of 21 Shift Managers / Dispatchers (internal + external) and 320 drivers (external - peak season).