Dario De Santis Email & Phone Number

Bootstrapped and led Tweelin Inc. from idea to being named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Digital Workplace Applications.Digital Serendipity that makes Hybrid Work a sustainable reality, anywhere you are.Tweelin's telemetry-based Artificial Intelligence (AI) transforms 1:1 scheduled meetings (on average 40% of total calendar events) into impromptu conversations, presented at the right time for both parties involved.The AI works across multiple devices and apps, connecting people based on the best possible communication channel they have in common, at any given time.Say goodbye to:■ Missed calls■ Endless "when can we talk" message exchanges■ Time wasted scheduling unneeded meetings■ Procrastinated decisions due to unavailable time slotsInstead, embrace:■ A more fluid day that adapts to the way you work■ Serendipitous conversations happening asap or whenever you need■ Less overtime■ Better work-life balancetweelin.com

San Jose, Ca, Us

Led the cross-functional Strategic Integrations Team throughout all product lifecycle phases.■ Owned the adoption strategy across the Webex Platform portfolio: integrations, embedded apps, bots, SDKs, APIs. Double-digit growth.■ Owned strategic CRM integrations: Salesforce, ServiceNow and more.■ Managed a team of 13.

San Jose, Ca, Us

Successfully brought to market a few Webex strategic integrations: Salesforce, ServiceNow and Mural.

San Jose, Ca, Us

Drove strategic growth initiatives for the Unified Communication Technology Group, within the Collaboration division.

San Jose, Ca, Us

Led a Product Management team developing intelligent collaboration devices and wearables.Key achievements:■ Owned the headset solution and integrated the headset portfolio with Cisco collaboration assets.■ Defined new wearable product concepts.

San Jose, Ca, Us

Leading Product Manager in the Unified Communication & Technology Group (UCTG), endpoint innovation branch. Currently focused on "moonshot" smart collaboration products.Key achievements:■ Successfully brought to market Webex Share: a cloud-enabled Wireless Sharing device that turns any commercial TV into a Webex Endpoint. ■ Led the early Webex Assistant effort June 2016 - June 2017 (until MindMeld acquisition). Currently, part of the Webex Assistant Leading Team, defining the Voice AI that powers the Webex device portfolio.

Southfield, Mi, Us

Hired to help transforming a successful Could Platform for B2B Collaboration and Identity-Centric Solutions into a competitive and innovative IoT Platform.Key achievements:■ Defined the IoT PaaS Strategy, which gained approval by top industry analysts.■ Defined the Developer Portal Strategy.■ Uniquely positioned the IoT Platform with the ambitious goal of competing against IBM Bluemix, PTC Thingworx and MS Azure.■ Defined the IoT Product Roadmap: figured out Personas, value statements, Use Cases by vertical market, Epics, User Stories and Features; prioritized Use Cases and related Features; defined the releases and guided the Engineering Team during the implementations.■ Created consensus around strategy and Roadmap.■ Led the Roadmap execution and worked on capabilities such as: Real-time Analytics, Rules Engine, Thing Identity Management, Ecosystem Relationship Management, Custom Application Protocol Service, Auditing, Thing Lifecycle Management, Ecosystem Build UI, Operational UI, Device Authentication, IoT Ecosystem Authorization, Data Transformation, Data Enrichment, Data Routing and more.■ Actively participated to Business Development activities, engaging channel partners.■ Reported to the VP of Products as the only IoT-focused Product Manager.

Milpitas, California, Us

Hired to take over CTO duties; 25% of my time was dedicated to Engineering Management. Led cross-functional teams conceiving and designing Artificial Intelligence Cloud-based products, including a mobile Customer Intelligence platform, a responsive Virtual Assistant front-end architecture, a Call Center Console, a mobile Sales Advisor, and a mobile app able to leverage Natural Language Processing capabilities to interact with the Internet of Things, allowing cross-ecosystem complex use cases. All solutions are used to assist sales, customer service and helpdesks of global technology companies (Cisco, Linksys, Dell, Toshiba, McAfee, Lenovo and more), serving millions of users worldwide 24/7 in 15 different languages. Key Achievements: ■ Gartner Cool Vendor 2015 in Business Process Services.■ Defined and implemented the API strategy, growing utilization 10x in 2 years.■ Created "Magic Quadrants". Studied the “Virtual Assistant” and “Knowledge Management for Web Customer Service” spaces through Competitive Analyses and Market Researches: market requirements collection through: Focus Groups, Online Survey Campaigns and Quantitative Analyses (e.g., Factor Analysis).■ Defined Segmenting, Targeting and Product Positioning.■ Managed the definition of product concept with hands on UX design, UI Wireframing, Demos, In-depth User interviews, Mock-Up and A/B Testing.■ Identified and evaluated growth opportunities (Business Cases, Economic and Financial evaluations). ■ Defined technology roadmap and drove its execution. ■ Optimized the Agile development process and migrated the SW infrastructure from .NET2.0 to .NET4.5 64bit. ■ Established technology partnerships.■ Managed the Hybrid Cloud.■ Managed the integration with CRMs, Knowledge Bases, Live Chat platforms, Search Engines, Social Media, ecosystems of devices (e.g. Fitbit and Jawbone wristbands, Cisco Routers, and more).6 Engineers reported to me.Reported to the CEO.

■ Driven a 27% revenue increase.■ Defined the Internationalization Strategy and established an international network of Sales Agents operating in Russia, Bulgaria, USA and India.■ Recruited sales agents in target markets and defined contracts and compensation structure. ■ Managed relationships with the agents.■ Established commercial partnership with local vendors in target markets■ Managed Sales tools creation.

Capodarco is the biggest Italian social cooperative with 2500 associates owning the Public Health System call center. Key achievements:■ As part of the company’s turnaround program, analyzed current ICT portfolio and defined strategic evolutionary scenarios.■ Collected business and technical Call Center requirements (600 workstations in 5 different LANs) and led the VoIP system architecture reengineering team up to the implementation phase.■ Redefined Business Development processes to target new B2B and B2C markets with new Internet Services and consequently developed staff Marketing and Business Development competences through a project work based training program.

Milan, Milano, It

Full-Time MBA. N.1 program in Italy and top worldwide ranking.Focus: Strategy and Innovation.

Rome, Piazzale Enrico Mattei, 1, It

Key achievements:■ Project Leader of a Design to Cost task force (6 months, six people, two of which were Senior Directors) instituted to redesign project development processes. Identified, evaluated and promoted new organization and workflows resulting in more than €1B achievable cost savings within 2012.■ Assisted and substituted 2 Project Managers in a complex matrix organization, managing oil & gas field developments in Russia and Indonesia.■ Coordinated several project team activities such as Risk Management, Stakeholder Management, Planning, Procurement and Economic Evaluations .■ Ensured that project interfaces between the involved functions were executed and completed in accordance with project objectives and costs.

Rome, Piazzale Enrico Mattei, 1, It

Key achievements: ■ Successfully promoted the adoption and the use of the Knowledge Management System (KMS) among ENI's worldwide Business Units through the development and support of Communities of Practice (CoPs): virtual communities of experts, grouped by discipline, in charge of helping people solving complex problems related both to Operation and Staff activities.■ In 2 years: 65% increase of worldwide active CoP members; launched 8 new CoPs and promoted them through internal virtual communication campaigns; led the KMS to produce an average certified value of about 450K€/day. ■ Continuous improvement of the KMS: designed and managed the 3-phase evolution of the Knowledge Management collaboration platform (based on a customized MS Sharepoint).■ Designed and managed several new products on top of the KMS, with a hands on UX design, UI Wireframing, Demos, In-depth User interviews, Mock-Up and A/B Testing.■ Led the setup of semantic search engines.■ Key member of a 5-month working group instituted to redesign IT organizational procedures and to solve worldwide inefficiencies. Improved connectivity of foreign subsidiaries by 19%, reduced access time to the HQ Information System by 75%.■ Acted as an interface between Knowledge Management Team, contractors, operating line experts and internal ICT unit, managing relations and assessing new technologies and products.■ Widely performed Social Network Analysis to detect and leverage knowledge spread dynamics into the organization, and optimized knowledge exchange and communication.■ Trained Business Unit staff in Angola, Congo, UK, USA, Egypt and Italy, promoting tools and, above all, cultural change.■ Reported to the Chief Knowledge Officer.

Us

Successfully created an Operations VBA application able to: pull data from Salesforce.com through a connector, cleanup such data based on proprietary algorithms, generate a dynamic set of dashboards related to entire Sales pipeline and competition.

Reverse Engineering and UML documentation of an eGovernment infrastructure for Public Administration services (SIGMATER project of Regione Emilia-Romagna). This 7-month experience was carried out as a University internship.

Federazione Italiana Pallacanestro (FIP) Professional Basketball player:■ B1 League■ National Junior Championship■ Italy Cup

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master'S Degree, Computer And Information Sciences, General

Bachelor'S Degree, Computer And Information Sciences, General

High School, Scientific High School