Dario Glazebrook Email & Phone Number

Paris, Île-De-France, France

As Training and Development Manger at PatSnap, I lead the design and delivery of comprehensive training programs for our IP software platforms. I work closely with cross-functional teams to ensure all internal teams, including sales and non-client facing members, are proficient in using our products. My focus includes strategic leadership in training initiatives, developing tailored content, supporting commercial teams, and continuously improving training programs based on feedback and performance metrics.

Paris, Île-De-France, France

• Directed and supervised a global team of Solution Consultants, orchestrating high-level presales engagements to showcase our AI-driven platforms to clients.• Implemented a streamlined process for Solution Consultants to support Account Executives (AE) within the first four months of client demos, significantly reducing the time-to-win for their first sale.• Formulated and executed the development of a comprehensive Life Science Product Enablement curriculum, ensuring alignment with organizational objectives and client needs.• Designed and delivered an impactful AE Product/Sales Enablement course, equipping team members with the necessary skills and knowledge to drive sales effectiveness.• Led a successful Competitive Analysis project, providing valuable insights to sales teams and contributing to enhanced competitive positioning in the market.• Served as a member of the Consultation Board for Backend and Frontend platform development, leveraging expertise to inform strategic decisions and drive innovation.

London, England, United Kingdom

• Directed and supervised a team of workflow consultants across the EMEA region, ensuring operational efficiency and high-performance standards.• Spearheaded initiatives to identify and mitigate risks within the customer portfolio, leading to a reduction in churn rates and enhanced customer engagement. Implemented tailored onboarding programs, conducted workshops, and executed education projects to achieve these objectives.• Recognized as the "Most Valuable Patsnapper" recipient at the 2022 Company Kick-Off for exemplary leadership, teamwork, and significant contributions to the organization.• Established and chaired the Culture and Engagement Champions group, collaborating with cross-functional teams and the People & Culture department to drive continuous improvement initiatives aimed at enhancing the overall employee experience at PatSnap.

London

Responsible for providing technical expertise and helping clients derive maximum value from the platform throughout their journey with PatSnap.- Working closely with Account Management and Project Managers to engage clients and drive adoption on the platform within the first few months of being onboarded.- Running bespoke platform-based workshops for clients in order to emphasize the value of the software with the aim of converting ‘churn risk’ accounts into successful renewals.- Provide in-depth knowledge of the product through various workflows, workshops and webinars for IP and R&D personas.- Becoming an expert in Boolean Logic to construct complex search queries used to supplement R&D and Innovation projects.

Dubai, United Arab Emirates

• Develop and execute strategic plan to achieve sales targets and expand our customer base• Build and maintain strong, long-lasting customer relationships• Partner with customers to understand their business needs and objectives• Effectively communicate the value proposition through proposals and presentations• Understand category-specific landscapes and trends

London, United Kingdom

• Delivered high quality and effective technology learning and development to help ensure users are able to use existing and future technology effectively at the Foreign and Commonwealth Office. • Designed new learning and development material and tailored existing material to meet target audience requirements • Worked with stakeholders to identify and fulfil learning and development requirements • Monitored and reported on the effectiveness of learning and development delivery. • Responsible for driving the training and communications for a Knowledge Sharing initiative. This involved developing and creating a training programme with online learning videos and full communications package to promote knowledge sharing within BAE. • Analysed and wrote an extensive report of all of existing social capability tools available to BAE. Diagnosed issues and opportunities and recommend a development and improvement strategy.

London, United Kingdom

• Lead trainer for the Metropolitan police on Communication Data• Designing and producing distant learning training packages and user guides• Involved in business change across a variety of Home office funded projects, including system implementation and integration projects • Excellent stakeholder engagement, both internally and externally • Heavily involved in systems testing – Applicant, Designated Person and Single Point of contact areas• Involved in complex business processes for example working on a telecommunications project with solution providers• Working on a number of legislative issues, saving time and providing control to the investigators• Liaising with system engineers and consultants building technical platforms• Digital media investigator accredited trainer

London, United Kingdom

• Managing a team of 10• Maintaining an expert knowledge of the required business systems• Maintaining excellent relationships with communication providers, senior investigating officers and stakeholders. • Ensure that team members are able to function in a highly efficient manner and motivating a team of dedicated professionals to provide services are delivered in a timely manner• Liaising with investigators regarding statements of communications and electronic data. • Challenges involved working to tight timescales, successfully meeting targets and managing workloads

London, United Kingdom

• Highly skilled in providing security assistance to the general public• Well versed in observing and recording situations analytically and independently• Able to execute duties firmly, tactfully, considerately, and neutrally• Compiled case papers and presented evidence in court

Hatfield

• Receive and manage requests from law enforcement agencies, public authorities, solicitors and customers in accordance with applicable laws and operational policy. • Ensure that the highest standards of confidentiality and operational security are maintained at all times and in all environments. • Maintain a good understanding of RIPA, Data Protections issues and Human Rights legislation• Dealt with life at risk situations• Working with government industries handling legal intercept requests from government and police agencies

Marketing Communications, Marketing, 2:1

Education record

A-Levels GCSE