Darion Mannie Email & Phone Number

Wellington, New Zealand

Overseeing all IT activities and projects at the product manufacturing site. Responsibilities include: • Collaborating with and managing third-party providers to deliver optimal IT services.• Ensuring all IT activities comply with global standards, local regulations, and cybersecurity best practices.• Leading the implementation and support of OT, ERP, and supply chain systems.• Managing IT asset support including maintenance and troubleshooting of laptops, workstations, mobile phones, and Microsoft 365 applications.• Developing and executing local IT strategy in alignment with the overall company IT strategy.

South Africa

Offering IT Support and Consultancy services to the SMB and Education market. Specific focus on the Microsoft 365 technology stack (Teams, SharePoint, Viva and Power Platform), Google Workspace and HubSpot CRM solutions.

Wellington Region, New Zealand

Applying a comprehensive approach to creating solutions that enhance teamwork and productivity within an organization, utilizing the extensive suite of tools within the Microsoft 365 ecosystem.Highlight: Delivered a Microsoft Viva solution within 4 months, which improved company-wide communication and engagement by 25% within the first 6 months.

South Africa

Day to day: Building and maintaining reports, dashboards and apps within Microsoft PowerBI based on data extracted from Microsoft Viva Insights. Providing analysis, insights and action plans based on data to promote employee well-being and productivity. Highlight: Sit-down requested by CEO to unpack and understand analysis conducted. As a result, company wide initiative implemented in an effort to reduce meeting time. This has been implemented to improve employee experience and productivity, and done within one year of generated insights.

Johannesburg Area, South Africa

Managing IT Operations of telephony solutions and related technologies. - Improved operations SLA by a combined average of 40% using a YoY benchmark- Implemented process and training solutions which contributed to a 24% decrease in operational incidents (average YTD benchmark)- Provided cost and time saving solutions valued at approximately R30k once-off

Cape Town Area, South Africa

Implementing and managing a robust and agile IT Solution for the Outsourcery SA group of companies. Some milestones achieved during my tenure: - Migration to Office 365: Completed within 24 hours, 0% data loss and 0% impact to business. - Networking: Improvements to service and infrastructure resulted in network stablity and efficiency.- Telephony: Implemented Cloud PBX solution - IT Security: Using Azure AD, configured sign-ins to computers, and MDM solution.- Task Management: Implemented Microsoft Planner for managing individual and team tasks, has resulted in smoother task allocation, tracking and collaboration.- Financial Management: Completed audit and removed unneccessary services and licences, and negotiated new rates with providers, resulting in cost reductions of approximately ZAR 20k per month. Developed financial dashboard with Power BI, which provides forecasting and analysis into IT spend. - IT Helpdesk: Implemented ITIL based helpdesk solution for organization.- CRM Solution: Researched and deployed CRM solution, to enhance sales and marketing efficiency.

Cape Town Area, South Africa

- Managing a team of 5 staff supporting approximately 600+ users within Sub-Saharan Africa- Management of IT projects and changes within the region- IT asset management and procurement - IT Risk and Security monitoring and remediation- Vendor sourcing and management - Financial forecasting, budgeting and reporting

Johannesburg

- Responsible for layout and design in all Internet/Intranet sites- Alignment of all sites to corporate identity and branding practices- Consulting services provided to business/divisions leads as SharePoint SME

Durban Area, South Africa

- Self-created role based on an opportunity that I identified in the division- Designed and administered national divisional site collection- Designed online IT form using InfoPath, utilised by entire organisation (25 000+)- Conducted training, and created online wiki to increase end user knowledge - Received Nedbank Achiever award in 2012, and nominated in 2010 and 2011

Durban Area, South Africa

- Onsite support provided by 3 staff to user base of 450+- Provided consultancy to business heads for all IT related projects/changes- Successfully managed a hardware deployment of 200 devices over 4 days, with a self-assembled team of 10 people- Co-ordinated the business continuity plan for two disasters (approx. 100 people affected in each situation)

Durban Area, South Africa

- Top performer within 2 months of joining the team- Closing approximately 350+ tickets per month, achieving 90% SLA

Durban Area, South Africa

- Recognised for resolution rate (<60%) and excellent customer service - Awarded top performer of the quarter on 4 occasions- Responsible for training new members of the team

Higher Certificate In Management Practices, Business Administration And Management, General, Distinction

Mcp: Data Analyst Associate, Data Processing And Data Processing Technology/Technician

Mcitp, Sharepoint Administration 2010

Mcitp, Enterprise Desktop Support Technician 7

Microsoft Certified Professional, A+, N+ And Mcse 2000

Activities and Societies: 8-Ball Pool Team, Foosball Team

Matric, English, Afrikaans, Maths, Physics, Computer Studies, Technical Drawing

Activities and Societies: School Soccer Team, School Volleyball Team