• Customer portfolio management;• Develop trusted advisor relationships with key accounts and customer stakeholders;• Business Development and Pre-Sales;• Ensure the timely and successful project deliveries according to customer needs and objectives.

The Account Manager and Solution Specialist role in IDC SpA means to be the customer IT advisor, staying beside the customer to support him and to take care of his needs: • Serve as the point of contact for all customer account management matters;• Build and maintain strong, long-lasting client relationships;• Develop trusted advisor relationships with key accounts and customer stakeholders;• Ensure the timely and successful delivery according to customer needs and objectives;• Develop the portfolio of accounts, together with generating new business through prospecting;• Assist with customer requests or issue escalations as needed.

Responsibilities:• Commercial proposals development, aimed to achieve the targets set for the assigned area, in complaince to the customer and to the established technical constraints;• Identification of customers' needs, with the proposition of the possible solutions;• Focus on growing and developing a portfolio of accounts, together with generating new business through prospecting;• Act as the key interface between the customer and all relevant divisions;• Meets assigned expectations for profitability and customer satisfation;• Management of relations with assigned vendors .

The Technical Account Manager is a business trusted advisor to Microsoft's Premier Support customers, providing valuable guidance around operational excellence and optimization through of their IT infrastructure a specific set of predefined activities.Responsibilities:• Long-term Business Relationship• Service Delivery Planning, Provisioning and Management• Incident Resolution Management• Opportunity Identification• Operational ExcellenceCompetencies:• Customer Focus• Planning, Organizing and Coordinating• Impact and Influence • Setting Goals and Expectations • Communication and Interpersonal Skills • Negotiation and Conflict Management Technical skills:• Skills in managing IT operations, with specific focus on Microsoft Infrastructure• Project management Functional competencies:• Adding Value Through Support • Escalation Management• Managing Customer Expectations• Managing Support Operations

Project objective: The aim was to project and develop the software architecture to correctly implement and manage the computer science lecture halls.Key Responsibilities: Responsible for the design process and the software development

Project objective:The Project aimed to exploit available speech recognition technology to improve the performance of computer based English language learning systems, specifically for adult German and Italian learners of EnglishKey Responsibilities: Member of the research and development Group as Data Analyst and Software DeveloperPUBLICATION: Wolfgang Menzel, Daniel Herron, Rachel Morton, Dario Pezzotta, Patrizia Bonaventura, Peter Howarth (2001): Interactive Pronunciation Training. ReCall, vol. 13, no. 1, p. 67-78.