Darious Serrano Email & Phone Number

New York, New York, United States

Reviewed design students' assignments with an emphasis on giving constructive criticism on their designdecisions and primarily focused on reviewing user research and UI design● Identified and clearly communicated any technical issues on assignments so that students could improve inareas including project planning, design systems, and wireframes● Maintained and tracked feedback on the mentor dashboard to ensure future mentors could follow up onstudent progress● Utilized 4 years of mentoring experience to provide various styles of feedback for different learning types

Remote

Strategize then executed end-to-end product design process for a project focused on improving the quotecustomization features discoverability and collaborated with the project manager, and design team● Work closely with the lead user researcher to conduct a heuristic evaluation of customization features to evaluate best practices then synthesized findings to support design decisions● Partner with the Software Engineer Intern to improve the responsive design and locate experience-breaking bugs inthe mobile quote experience● Presented both projects to leadership and various Vouch staff at the product & design review session; celebrated for the ability to story tell

Remote

- Explored research findings within user interviews, surveys, competitive analysis, and questionnaires to further understand issues users faced in order to develop foundational knowledge on the subject matter- Crafted affinity maps, empathy maps, user personas, plus how might we statements to gain a clear understanding of user challenges, motivations, needs, and pain points- Designed low and high fidelity wireframes with a priority on user-centered design then produced rapid clickable prototypes utilizing Adobe XD, Figma and InVision- Tested for usability to gain user feedback, then adjusted designs to accommodate for recommended changes- Teamed up with four product designers, one design lead, and two representatives from Earth Love United across three different time zones to develop a mobile application focused on encouraging international youth to fight against climate change- Interviewed two screener survey participants to further knowledge on how people aged 18-22 interpret climate change news, and their role in preserving Earth- Designed low and high fidelity wireframes based on teammates sketches in addition to stakeholder feedback within a one-week timeframe- Volunteered to present sketches, high fidelity wireframes, and style guide to stakeholders over Zoom during the emergency absence of our design lead; answered all stakeholder questions, aligned stakeholders visions, and gathered notes for team members not in attendance

New York, New York, United States

- Co-facilitated zoom meetings with keen focus on managing virtual operations - Mentored and advise students in one on one meetings focused on career development with a focus on revising resumes, writing cover letters, preparation for interviews- Maintained and update student relation management document

New York, New York, United States

Brooklyn, New York, United States

- Collaborate with instructors to support lessons by integrating workforce readiness during virtual classes - Assist with Literacy Zone and Family Welcome Center recruitment of new community partners and participant intake, orientations and follow-ups- Engage community partners, and assist with partner meetings, career/resource fairs, and Pathways Out of Poverty workshops.-Maintain partner referral list to be shared with Team

New York, New York

- Guided prospective students and families through Guttman's unique admissions process - Coordinated and implemented admissions events including group information sessions ranging from 20-300 students as well as one on one meetings- Celebrated by supervisors for relatability and competency of students diverse backgrounds

Brooklyn, New York

- Accurately performed cashier duties - handling cash, checks and credit card transactions- Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational- Maintained the sales floor by restocking shelves, updating pricing information and completing inventory management

Bachelor Of Arts - Ba, Urban Studies & Sociology, 2.95

Activities and Societies: Completed two graduate-level urban studies courses as an undergraduate with B+ grades - 2021 Volunteer.

Associate Of Arts - Aa, Urban Studies, 3.2

Activities and Societies: Urban Studies Career Panel Host - 2021 Admissions Peer Mentor 2018-2020 Counselor reception panelist - 2020.