Darious Serrano Email & Phone Number

New York, New York, United States

• Reviewed design students' assignments with an emphasis on giving constructive criticism on their designdecisions and primarily focused on reviewing user research and UI design
• Identified and clearly communicated any technical issues on assignments so that students could improve inareas including project planning, design systems, and wireframes
• Maintained and tracked feedback on the mentor dashboard to ensure future mentors could follow up onstudent progress
• Utilized 4 years of mentoring experience to provide various styles of feedback for different learning types

Remote

• Strategize then executed end-to-end product design process for a project focused on improving the quotecustomization features discoverability and collaborated with the project manager, and design team
• Work closely with the lead user researcher to conduct a heuristic evaluation of customization features to evaluate best practices then synthesized findings to support design decisions
• Partner with the Software Engineer Intern to improve the responsive design and locate experience-breaking bugs inthe mobile quote experience
• Presented both projects to leadership and various Vouch staff at the product & design review session; celebrated for the ability to story tell

Remote

- Explored research findings within user interviews, surveys, competitive analysis, and questionnaires to further understand issues users faced in order to develop foundational knowledge on the subject matter- Crafted affinity maps, empathy maps, user personas, plus how might we statements to gain a clear understanding of user challenges, motivations.

New York, New York, United States

- Co-facilitated zoom meetings with keen focus on managing virtual operations - Mentored and advise students in one on one meetings focused on career development with a focus on revising resumes, writing cover letters, preparation for interviews- Maintained and update student relation management document

New York, New York, United States

Brooklyn, New York, United States

- Collaborate with instructors to support lessons by integrating workforce readiness during virtual classes - Assist with Literacy Zone and Family Welcome Center recruitment of new community partners and participant intake, orientations and follow-ups- Engage community partners, and assist with partner meetings, career/resource fairs, and Pathways Out of.

New York, New York

- Guided prospective students and families through Guttman's unique admissions process - Coordinated and implemented admissions events including group information sessions ranging from 20-300 students as well as one on one meetings- Celebrated by supervisors for relatability and competency of students diverse backgrounds

Brooklyn, New York

- Accurately performed cashier duties - handling cash, checks and credit card transactions- Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational- Maintained the sales floor by restocking shelves, updating pricing information and completing inventory management

Bachelor Of Arts - Ba, Urban Studies & Sociology, 2.95

Activities and Societies: Completed two graduate-level urban studies courses as an undergraduate with B+ grades - 2021 Volunteer for.

Associate Of Arts - Aa, Urban Studies, 3.2

Activities and Societies: Urban Studies Career Panel Host - 2021 Admissions Peer Mentor 2018-2020 Counselor reception panelist - 2020.