Darith De Silva Email & Phone Number

• Ranked in the top 25% percentile at HSBC based on performance.• Team leader of the World Trade Centre branch in 2013.• Ranked within the top 5 tellers based on Sales and Service score.• Responsible for coordinating the departmental budget for 2014/2015.• Four years and eight months of banking experience.A high-aiming individual with the above highlights and three and a half years of customer service experience in the Personal Finance Service market (retail banking), and one year back end process related experience in Service Delivery (Payment Services). Presently employed at HSBC Sri Lanka in the capacity of a Senior Banking Associate.

Listed skills include Customer Service And Satisfaction, Teller Operations, Payment Services, Back End Operations, and 2 others.

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  Senior Banking Associate

  Hsbc

  Aug 2010 - Present

  World Trade Centre Branch (4th August 2010 to 8th May 2014);•Ensure highest customer satisfaction and exceed customer expectations at all times, while adhering to all guidelines and processes. •Ensure that all cash (local and foreign currency) at the branch are balanced on a daily basis.•Prioritize and schedule own work accordingly to meet workload peaks, propose improvements to procedures, cost saving methods and sales promotions. •Train new recruits within the branch.Payments Services (9th May 2014 to date);•Sole Banking Associate responsible for inward clearing operations at the bank (centralized process).•Responsible for the overlooking and testing of the new inward clearing system to be launched at HSBC and 2 other banks.•Acceptance, sorting and verification of all Outward clearing cheques received through HSBC ESPM’s. •Handling of Late returns, Fate confirmation and all Inward clearing related queries.

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  S.Thomas' College

  Commerce