I am responsible for handling inquires from customers related to a wide range but not limited to topics like; billing, rate plans, features and services, network coverage, devices, repair and troubleshooting, receivables management/collections. I also sell all of the great products and services offered by At&t. I got into this position because I am passionate about helping people overcome obstacles and connecting them to see the value in what they have. Which is great because I mostly handle… Show more I am responsible for handling inquires from customers related to a wide range but not limited to topics like; billing, rate plans, features and services, network coverage, devices, repair and troubleshooting, receivables management/collections. I also sell all of the great products and services offered by At&t. I got into this position because I am passionate about helping people overcome obstacles and connecting them to see the value in what they have. Which is great because I mostly handle escalated calls from my own agents and others in the call center. I have to be able to negotiate and listen to understand each individual customers needs. Show less

I assisted customers with technical issues, repair, billing issues, collections, and sales. I did this by taking incoming calls and making outbound calls.

I was responsible for receiving payments by cash, check, credit cards, vouchers, or automatic debits. I also issued receipts, refunds, credits, or change to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and also and at the end of shifts. I also was responsible for the cleanliness of the store and organization. Managed other cashiers time to have the store function properly.