Darius Burrell Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Engage proactively with 20 or more clients daily while maintaining a 95% satisfaction rate.• Proactively reach out to 60+ clients daily, demonstrating strong communication and customer service skills.• Build rapport and develop strong relationships with 1000+ clients, exhibiting relationship-building and interpersonal skills.• Educate 1000+ clients about products and services, effectively conveying technical information to non-technical individuals, including guiding members in understanding and navigating their online user dashboards and widgets.• Resolve member issues promptly, demonstrating strong problem-solving and conflict-resolution skills.• Consistently achieve a high satisfaction rate of 95%, successfully resolving an average of 25 member issues daily.• Document interactions and maintain accurate records, demonstrating attention to detail and organizational abilities.

Atlanta, Georgia, United States

• Utilized discovery and qualification techniques to create compelling proposals and ensure an optimal customer experience.• Applied persuasion and adept objection handling to upsell and cross-sell services and products.• Proficiently developed demos, proposals, invoices, and presentations.• Demonstrated strong negotiation skills, resulting in the successful closure of sales transactions.

Atlanta, Georgia, United States

• Set up equipment and tooling as specified by the Process Sheet Work Instructions.• Conducted quality inspections, including gauge usage, SPC tracking, and blueprint reading.• Performed preventative maintenance and inspection checks on equipment and forklifts.• Operated and made necessary adjustments to the forge press, trim press, automatic loader, automatic graphite spray system, heat induction system, and all related controls.• Communicated with all other team members to ensure quality production and customer satisfaction.• Completed all necessary forms and quality records related to product production.• Participated in teams and task forces directly related to plant operations and continuous improvement.