Darius C. Email & Phone Number

Supervise teams, managing their wellbeing and welfare, development and ensuring high levels of motivation to enable an effective front line policing service.Provide specialist advice and guidance to team members to ensure that responses are delivered within appropriate policies and legislation and achieve the best possible outcomes.Monitor and manage the.

West Sussex, United Kingdom, United Kingdom

Provide appropriate initial and ongoing front line response to incidents that may include complex and confrontational situations, assessing immediate risk, threat and harm to determine a proportionate response in line with the law, policy and guidance.Effectively engage with victims, witnesses, suspects and the vulnerable, in accordance with equality.

Using lean process improvement and Six Sigma techniques to drive continuous improvement across the Customer Service directorate and increase performance.Lead a team of Performance Executives and a team of Continuous Improvement Executives who provide coaching, training and guidance to increase performance across Customer Service, managing the data.

Carry out the right method for change and work closely with the first Head of Data to also create the first Data team within Southern Water Create and own RAID logs and manage the analysis for each of my change and improvement campaigns. Ensuring consistency and measurable well governed processes by owning a majority of plans, also by tying the benefits.

Responsible for the Change Delivery actvities on 3 major projects impacting over 60 operational sites and over 2000 employees.High level Change involvement in a major hardware deployment across the entire Southern Water estate to ensure the interests of the Project Sponsor are met. Project Manager duties for the major hardware deployment, including.

Customer Contact Centre Team Leader. Leading a team of up to 18 Customer Advisors, who are responsible for dealing with written and telephone complaints and queries into the company. Performance management of the team, ensuring that each team members' personal development is understood with specific training plans put in place to allow them to achieve.

Southern Water

Dealing with escalated written complaints. Correspondence from MP's sent to the CEO and complaints from our regulators, Consumer Council for Water and OFWAT. Responsible for high profile written complaints, including, correspondence from MP's and regulators.