Darius C. Email & Phone Number

Supervise teams, managing their wellbeing and welfare, development and ensuring high levels of motivation to enable an effective front line policing service.Provide specialist advice and guidance to team members to ensure that responses are delivered within appropriate policies and legislation and achieve the best possible outcomes.Monitor and manage the performance of the team, devising and implementing effective strategies to identify issues and improve team/individual performance to ensure adherence to professional standards and contribute to the achievement of unit/Force objectives.Support the assessment of individuals, assessing capabilities and development needs and devising appropriate development plans to enable high performance and potential progression.Co-ordinate and control appropriate front line responses and investigations, allocating resources, directing activities, managing risks and reviewing progress to deliver an effective response which supports law enforcement and enables public safety.Supervise and monitor the handling of information, intelligence and evidence and record keeping ensuring alignment with legislation, policies and guidance which enables effective law enforcement and the initiation of criminal justice proceedings.Contribute to the identification of appropriate internal and external local partners in line with the Force’s planned approach, co-ordinating and monitoring the establishment of effective partnerships to enable progress against community policing objectives.Identify opportunities for and co-ordinate the exploration of new ways of working and innovation in policing, applying critical thinking to identify solutions to problems in line with evidence based practice within own area of responsibility.Support the implementation of problem solving and evidence based policing initiatives by championing and applying relevant methodologies and approaches to area of work.

West Sussex, United Kingdom, United Kingdom

Provide appropriate initial and ongoing front line response to incidents that may include complex and confrontational situations, assessing immediate risk, threat and harm to determine a proportionate response in line with the law, policy and guidance.Effectively engage with victims, witnesses, suspects and the vulnerable, in accordance with equality, diversity and human rights, to provide initial support, direct towards relevant services, establish relationships and gather information that prevents and reduces crimes.Maintain awareness of potential and actual risks to individuals, taking appropriate action to protect and support those in need protection to pre-empt or effectively address safety / vulnerability issues.Conduct effective and efficient priority and high-volume investigations as requested in line with standards of investigation to inform the development of high quality case files and initiation of criminal justice proceedings.Interview victims, witnesses and suspects in relation to appropriate crimes and investigations, to gather information that has the potential to support law enforcement objectives.Conduct first line analysis of information, intelligence and evidence to determine significance, generate lines of enquiry, inform decision making and support evidence based policing.Justify and professionally account for actions to ensure adherence to legal frameworks and key working principles, policies and guidance.Identify opportunities for and support the exploration of new ways of working and innovation in policing, applying critical thinking and problem solving methodologies to identify solutions to problems in line with evidence based practice within area of work.Support the implementation of problem solving and evidence based policing initiatives by championing and applying relevant methodologies and approaches to area of work.

Using lean process improvement and Six Sigma techniques to drive continuous improvement across the Customer Service directorate and increase performance.Lead a team of Performance Executives and a team of Continuous Improvement Executives who provide coaching, training and guidance to increase performance across Customer Service, managing the data analysis, insight and reporting.Created a Continuous Improvement and Change Management end to end framework from scratch using the ADKAR Change Method for large and small project implementation and lean process improvement.Manage the Process Architecture for Customer Service, creating a governance framework for process ownership, implementation, and change requests.

Carry out the right method for change and work closely with the first Head of Data to also create the first Data team within Southern Water Create and own RAID logs and manage the analysis for each of my change and improvement campaigns. Ensuring consistency and measurable well governed processes by owning a majority of plans, also by tying the benefits realisation in with the vision and business case of the improvements being made, this leads to solid and measurable benefits being realised.Facilitation of external activities and conferences to engage and tell the story of the Data Team and the ‘how, what, why, when’ the improvements will be made.Preparing the wider business to ensure guidelines and training is ready for the new GDPR leg-legislation which takes effect in May 2018.Facilitating challenging conversations and meetings to manage stakeholders and senior members of the Senior Leadership Team, challenging approaches using earned credibility and creating conversation and feedback channels to listen to our stakeholders and customers

Responsible for the Change Delivery actvities on 3 major projects impacting over 60 operational sites and over 2000 employees.High level Change involvement in a major hardware deployment across the entire Southern Water estate to ensure the interests of the Project Sponsor are met. Project Manager duties for the major hardware deployment, including logistic and hardware specs discussions, as well as creating Testing Plans.Creating Change Plans to understand the people and groups being impacted and how the mind-set of the company will relate to the change so taking in huge consideration for a number of aspects such as the perceived need for change, past changes and the shared vision. Taking the lead on these transitions to ensure business as usual is maintained during rollout and the change journey is a successful for all affected. Early stakeholder management is involved to prepare each area for rollout, new ways of working, how the change affects them and ensure they are ready. Key communication pieces are meticulously put together to ensure full cooperation and support from the affected areas making rollout a success and keeping productivity at its maximum. Communication and Engagement Plans are vital which provide the strategy and plan for vital communication to the business. Closing communication and benefits realisation after the project closes is also vital for positive delivery in future, including surveys and good news stories celebrating success.

Customer Contact Centre Team Leader. Leading a team of up to 18 Customer Advisors, who are responsible for dealing with written and telephone complaints and queries into the company. Performance management of the team, ensuring that each team members' personal development is understood with specific training plans put in place to allow them to achieve their goals. Through effective and dynamic leadership, drawing the absolute best from each of those in my reporting line. Staff 1:1's, Performance development plans, sickness recording, back to work interviews, quality monitoring and regular coaching on how to ensure a customer receives the very best service, are just an example of my role as a Team Leader.Reporting direct to the Contact Centre Manager, providing statistics on the teams performance at daily meetings. With the company striving to change the perception our customers' have of Southern Water, my role is to lead my team through this change ensuring that the absolute highest level of customer service is provided at all times.

Southern Water

Dealing with escalated written complaints. Correspondence from MP's sent to the CEO and complaints from our regulators, Consumer Council for Water and OFWAT. Responsible for high profile written complaints, including, correspondence from MP's and regulators.