Darius Dass is a Customer Sucess Manager at GetKetch. Colleagues describe them as "Darius is an excellent leader, his management skills are amazing. Worked closely with Darius, he able to effectively delegate tasks, provide clear and concise instructions, and motivate his team to consistently exceed expectations. A great mentor to his team members, a team-player and consistently demonstrates his outstanding leadership, critical thinking, customer service, and problem-solving skills. Overall, he would be a great asset for the company."
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Customer Sucess ManagerGetketchBengaluru, Ka, In -
Customer Support ManagerGetketch Apr 2024 - PresentBengaluru, Karnataka, India -
Customer Support & Operations LeadGetketch Jan 2022 - PresentBengaluru, Karnataka, IndiaImprove customer service experience, create engaged customers and facilitate organic growth, Take ownership of customers issues and follow problems through to resolution. Control resources and utilise assets to achieve qualitative and quantitative targets
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TrainerMelorra Sep 2017 - Dec 2021Bengaluru, Karnataka, India• Managed new-hire training on topics such as business standards and compliance requirements.• Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.• Coordinated spaces and materials for all training classes.• Created and utilized lesson plans and teaching materials to enhance classes.• Creating PKT Assessment to the agent on month on month basis.• Produced videos and provided remote training options to reach wider audience. -
Customer Service SpecialistPm Health And Life Care Pvt Ltd (Zigy) Jul 2015 - Apr 2017Bengaluru, Karnataka, India• Handling customer complaints end to end.• Coordinating with multiple departments on customer escalations.• Resolving delivery center issue's (Issue with processing any orders).• Handling Email process.• Auditing calls.• Conducting training & refresher training sessions for the team. -
Customer Service SpecialistBhaap.Com Mar 2013 - Feb 2015Bengaluru, Karnataka, India• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Managed supply requests, movements and preservation of group supplies.• Responded quickly to customer inquiries, needs and problems.• Coordinating with different departments on customer issue's• Coordinating with vendors and product availability.
Darius Dass Education Details
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Business/Commerce, General
Frequently Asked Questions about Darius Dass
What company does Darius Dass work for?
Darius Dass works for Getketch
What is Darius Dass's role at the current company?
Darius Dass's current role is Customer Sucess Manager.
What schools did Darius Dass attend?
Darius Dass attended Rjs Pu College - India.
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