Who is Darius Dass? Overview
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Quick answer
Darius Dass is listed as Customer Sucess Manager at GetKetch, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Darius Dass.
Darius Dass previously worked as Customer Support Manager at Getketch and Customer Support & Operations Lead at Getketch. Darius Dass holds Bachelor'S Degree, Business/Commerce, General from Rjs Pu College - India.
Company email context
Email format at GetKetch
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GetKetch
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Profile bio
About Darius Dass
Darius Dass is a Customer Sucess Manager at GetKetch. Colleagues describe them as "Darius is an excellent leader, his management skills are amazing. Worked closely with Darius, he able to effectively delegate tasks, provide clear and concise instructions, and motivate his team to consistently exceed expectations. A great mentor to his team members, a team-player and consistently demonstrates his outstanding leadership, critical thinking, customer service, and problem-solving skills. Overall, he would be a great asset for the company."
Current workplace
Darius Dass's current company
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6 roles
Darius Dass work experience
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Customer Support Manager
Current
Apr 2024 - Present
Customer Support & Operations Lead
CurrentImprove customer service experience, create engaged customers and facilitate organic growth, Take ownership of customers issues and follow problems through to resolution. Control resources and utilise assets to achieve qualitative and quantitative targets
Jan 2022 - Present
Trainer
- Managed new-hire training on topics such as business standards and compliance requirements.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Coordinated spaces and materials for all training classes.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Creating PKT Assessment to the agent on month on month basis.
- Produced videos and provided remote training options to reach wider audience.
Sep 2017 - Dec 2021
Customer Service Specialist
- Handling customer complaints end to end.
- Coordinating with multiple departments on customer escalations.
- Resolving delivery center issue's (Issue with processing any orders).
- Handling Email process.
- Auditing calls.
- Conducting training & refresher training sessions for the team.
Jul 2015 - Apr 2017
Customer Service Specialist
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed supply requests, movements and preservation of group supplies.
- Responded quickly to customer inquiries, needs and problems.
- Coordinating with different departments on customer issue's
- Coordinating with vendors and product availability.
Mar 2013 - Feb 2015
1 education record
Darius Dass education
FAQ
Frequently asked questions about Darius Dass
Quick answers generated from the profile data available on this page.
What company does Darius Dass work for?
Darius Dass works for GetKetch.
What is Darius Dass's role at GetKetch?
Darius Dass is listed as Customer Sucess Manager at GetKetch.
Where is Darius Dass based?
Darius Dass is based in Bengaluru, Karnataka, India while working with GetKetch.
What companies has Darius Dass worked for?
Darius Dass has worked for Getketch, Melorra, Pm Health And Life Care Pvt Ltd (Zigy), and Bhaap.Com.
How can I contact Darius Dass?
You can use AeroLeads to view verified contact signals for Darius Dass at GetKetch, including work email, phone, and LinkedIn data when available.
What schools did Darius Dass attend?
Darius Dass holds Bachelor'S Degree, Business/Commerce, General from Rjs Pu College - India.
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