As a seasoned professional with a diverse background in operations management, customer experience, and sales, I am driven by a commitment to optimizing processes, enhancing customer satisfaction, and fostering high-performing teams. My journey includes 4 years as a Sales Representative at Xfinity/Comcast, where I honed my client-facing skills and consistently exceeded performance targets. I further expanded my technical and collaborative capabilities during my sales engineering internship at Careerist, where I delivered impactful product demos, supported customer onboarding, and leveraged CRM tools like Salesforce to enhance client engagement.In my current role as the Director of Customer Experience at a rapidly growing e-commerce company, I lead initiatives to elevate the customer journey, implement data-driven solutions, and align cross-functional teams to achieve operational goals. I have also led large teams of up to 150 employees as an Area Manager at Amazon, where I drove improvements in safety, productivity, and efficiency—key elements that strengthened my leadership and strategic thinking skills.My educational background includes a Bachelor’s degree in Business Administration from DeVry University, complemented by certifications in Google Project Management, Six Sigma, and Scrum, which equip me with the tools to drive projects effectively from start to finish.I am eager to transition into a role that merges my passion for operations management, customer success, and project management. With a proven track record of driving results, fostering collaboration, and leading teams through growth and change, I am excited to bring my expertise and dedication to a new opportunity that challenges and inspires me.In my spare time, i am building my relationship with God & love fitness