Darius Goodman Email & Phone Number

Motivated and solution-oriented professional a demonstrated wide variety 10+ years of Technician experiences in the medical device industry and I.T. Grounded and adept at motivating self and others to smoothly handle routine needs and challenging obstacles to meet the customer’s needs as well as the organization's goals and mission. Performs well under pressure. Knowledgeable in maintenance, troubleshooting, customer relationship management, in-servicing, repairing complex kinetic systems and products, technical support, Pc maintenance and system administration. Effective communication skills, both oral and written. Passionate about problem solving and data security; being able to professionally assess the situation, address the major issues and make timely and smart decisions to resolve the problem. Excellent leadership and planning abilities.

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  Field Service Technician

  Arjohuntleigh

  Nov 2011 - Present - Greater Memphis Area

  •Responsible for workload and resource planning towards maintaining optimal customer service of supporting TSS Services for medical facilities in the surrounding areas of Memphis, TN, to include Granada, Tupelo, MS, Jonesboro, Little Rock, Hot Springs, AR and other facilities with 200mi radius.•Provided Maintenance, repairs, installations, upgrades, and in-servicing on Specialty Intensive and Critical care equipment, devices and software.•Repaired and installed patient lifting equipment such as ceiling lifts and floor lifters.•Evaluated, diagnose and repair malfunctioning software and equipment in response to service calls.•Assisted in the identification, provided feedback and development of tools and Prepared estimates for in service work•Reviewed code and assessing the impact of submitted changes•Manages customer relations through conducting periodic business reviews and maintaining constant communication with key personnel•Assists with other service center activities, such as quality control, record keeping, repair, and inventory as needed.•Managed operations and reporting structure for National Accounts handling business reviews focused on revenue, expense spend and adherence to operational commitments•Manages safety monthly training of Service employees, and occupational incidents and creating preventive countermeasures•Oversee service centers processes consisting of compliance regulation interpretation, operational needs, and training requirements•Partnered with Sales in forecasting daily, monthly and annual utility of assets, and in managing customer expectations surrounding products and service levels.

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  The University Of Tennessee At Chattanooga

  Biomedical/Medical Engineering