Individual Contribution: 1. Strategize and technical solutioning of effective Jira project positively impacting 200+ projects.2. Go-to person for analysis & solutioning of JIRA Plugins & integration with Third party tool. Responsibilities:° Efficient and successful migration of Jira/ Confluence instances.° Proficient in handing migration on-cloud & on-premise° Successfully Implemented Single Sign-On (SSO) to JIRA using Azure Active Directory.° As a team player, provide proactive and extended L3 support to triage and fix production issues.° Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.° Organize client meetings to know the actual requirement, analyze and expedite the JIRA customization for better development. ° Designed and regulated all project related documents and runbooks using confluence for quick reference and standard resolution.° Perform regular upgrade and patching based on the vulnerability to avoid security threats.

Individual Contribution: 1. Created a script to check the availability of space in each disk and to list out the mount point along with disk size.2. Automated availability and connectivity of the claims commercial links3. Ideated new approach of creating a batch file to list out errors during job failureResponsibilities:° Install and configure Jira, Confluence and mySQL database on Linux environment° Maintain the steady state of the application with regular health checks over instances maintained on azure cloud° Perform regular backup of DB and ensure to sync with the lower environments° Enhanced monitoring and instance wakeup using custom developed shell/powershell scripts° Renew the SAS license package both on AIX servers and windows machine with the appropriate configuration.° Coordinate with the packaging team to upgrade the software version as per the business requirement and ensure it is readily available on the self-service portal within the timeline.° Build shell scripts to generate multiple reports based on the project requirement.° Perform housekeeping activities at regular intervals on all the AIX servers to ensure availability of free space on the disc to run SAS codes.

Individual Contributions: Enhanced the shell scripts to reduce the manual effort and thereby contributing to the effective resource utilization of the projectResponsibilities:° Ensure uptime of Applications' front-end modules that record customers claims and bills° Installation, configuration and qualification of API gateway software in multiple environments° Understand the architecture and deployment topology for different zones (Intranet, Internet, DMZ) based on the environment° Ensure the pre-requisites are installed (Java, Python) and necessary folder permissions are provided for smooth installation° Co-ordinate with internal &external support teams and specialists to ensure steady state of the application servers.° Generate& report Incident logs to L3 team for further analysis and ensure closure.° Interact with clients in preparing documents and publish contents to webpage through FTP.° Schedule and monitor jobs using workload automation tool.° Monitor the logger queues’ using RFH Util and purge the data on weekly basis.