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2020 Account Manager of the Year2020 Sales Rep of the Year

• Manage clients’ online storefronts from Initiation to Closing (Go Live) for ordering Primary produced marketing collateral. • Facilitate meetings between cross functional teams and clients to attain scope of projects, requirements documentation and scheduling • Decompose high level information from Requirements Documentation and Facilitate execution of Project Plan to deliver a client approved online portal on time• Provide superior customer service within beta test period prior to handing over the completed project• Provide user and admin training to navigate the site post implementation.

• Coordinate and expedite implementations for print related programs• Coordinate print implementation from customer quote acceptance through set-up on web ordering platform• Provide effective communication to the customer, sales, operations and vendor teams regarding the status of implementations, including project plans and documentation• Verify that all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, customer requirements, etc.• Lead implementation call with customer, vendor and sales team to gather specific details concerning the set-up of print program items; responsible for distributing recap notes of the implementation call• Follow-up with the customer and/or sales team to collect missing information• Partner with Buyer and vendor to confirm elements of customer program and address questions and concerns• Orchestrate proof acceptance between vendor and customer, ensuring they pass QA• Validate accuracy of items once loaded to web-ordering platform• Adapt to program set-up changes as dictated by the customer, sales or operations team• Deliver program implementation status updates to customers, sales organization, Implementation Manager and cross-functional operations team• Raise concerns when implementation plan is at risk and identifies options to get it back on track• Handle multiple implementations at a given time, maintaining visibility to due dates and consistently meeting deadlines• Act as primary contact for questions and problem resolution• Maintain effective follow-through in-line with standard operating procedures throughout the process• Identify opportunities for process improvements, assisting in development of effective strategies to implement them• Participate in the creation of customer facing program documentation• Share vendor performance concerns with management for follow-up

• Primary role and responsibility pertains to ownership with all channels/teams assigned including, but not limited to Account Management, Business Development, Inside Account Management, Retail (retail as it relates to contract customers)• Analyze national reports and extract opportunities specific to your support group and geography; present to sales leadership and team, making recommendations for changes to grow sales, improve operational efficiencies, and drive accountability and productivity of team• Provide analysis of specific geography recommendations to the National Operations Manager making recommendations for National Operational processes changes and sales growth ideas• Drive retention and sales through customer visits (and/or phone interaction) focused on training of ordering platforms and recommend and review services to fit the customers’ needs• During customer engagements own any requests for quoting and/or order completion to the highest level of customer satisfactionLeveraging analysis of various reports ensure support group is well versed and following the disciplines of all operational processes; make recommendations to Print District Sales• Present, train and coach Print teams in geography on operational processes and overcome obstacles to execution with excellenceRespond to customer inquiries ensuring the highest levels of customer satisfaction• Professionally intake customer complaints and remove obstacles to deliver resolution• Coordinate new implementations with Field Sales teams and Implementation team. Train new and existing customers to effectively navigate Print Services on various online platforms• Maintain highest levels of satisfaction with assigned VIP customers to include but not limited to order taking, order resolution, product solutions, billing inquiries, inventory tracking, etc.

• Direct the activities of ImPress team members and set an example of outstanding customer service and ensure accurate and timely processing of all customer requests for ImPress services.• Provide a weekly schedule for team members to reflect the needs of business and customers.• Train associates on ImPress products and services and enhance the staff’s sales techniques to improve sales volume.• Ensure that ImPress is properly stocked, clean and well organized and supply orders are maintained to required levels.• Partner with the ImPress Supervisor, Operations Supervisor, Assistant Store Manager and Store Manager on sales and marketing strategies to increase sales, includinginside/outside canvassing efforts.• Ensure daily communication with all team members utilizing huddle meetings; review all store/corporate communications; maintain ImPresscommunication board and binder.• Observe and watch for loss prevention issues and advise management of any unusual activity and train team members in the loss preventionprogram.• Act as sales leader as designated by scheduling needs, ensure customer service standards are met, address issues that arise asappropriate and follow-up with customers for resolution.• Provide feedback to team members regarding their performance in ImPress for annual and semi-annual performance appraisals and ongoing feedback for Corrective Action.• Review the store sales and profit plan and how ImPress impacts the plan regularly to implement strategic processes in production and sales behaviors.

• Manage Production Center in the absence of the Center Manager/Production Supervisor.• Lead major center business unit which involves supporting centers, managing team members, operational issues, monitoring and facilitating all production processes including the tracking, pick-up and delivery and quality check processes.• Plan, organize and direct the activities of team members during production.• Evaluate the efficiency and productivity of team members by establishing performance standards and objectives and assist the Center Manager/Production Supervisor with conducting regular performance appraisals.• Assist team members in goal setting and skill development through training and coaching.• Provide feedback on disciplinary actions and administer Positive Discipline Documentation.• Provide performance related feedback on team members to the Center Manager/Production Supervisor.• Perform manager functions and administrative tasks for • Ensure that work produced by team members is in accordance with company standards.• Ensure adequate supplies are available to for requested and future orders.• Monitor workflow systems and process and comply with Quality Control procedures during and after production.• Ensure communication between shifts flows freely and is thorough and accurate.

• Drive sales (over $10 million) through 13 managers and 100+ sales/lab associates. (District # 90 – Los Angeles to Santa Barbara)• Coach and Drive sales (over $8 million) through 13 managers and 100+ sales/lab associates. (District # 84 – San Diego)• Create strategies for sales and standards through interpretation of monthly Profit and Loss Reports.• Create strategies for sales and standards for over $8 million of revenue through interpreting Profit and Loss Reports.• Conduct biweekly sales and training meetings for managers and associates.• Interpret, distribute and create various sales reports to create sales strategy and drive sales.• Conduct final interviews for managers to maintain high retention of associates.• Assist Loss Prevention Manager in implementing company loss prevention policies and strategies by conducting initial investigative interviews, check logs during regular store visits and create awareness by talking to managers and associates.• Liaison for Customers, Managers, Store Associates for the Corporate Office, Payroll, Customer Service and Human Resources.

Short Film Production

• Platoon Guide and Colonel’s Orderly @ Basic Training (Ft. Dix, NJ)• Region C-NCO Academy Leadership Board selection for exceeding Primary Leadership Development Course standard: Superior Ratings in Oral Communication, Leadership Skills, and Contribution to Group Work. (Ft. Jackson, SC)• Honorably Discharged Rank of Specialist (E-4).