Darius Lee Email & Phone Number

Seattle, Washington

Provides leadership and support by deploying team members to customer sites, answering questions and partnering with cross functional departments to resolve difficult and complex situations• As a customer facing supervisor and representative of Zonar Systems, I exhibit professionalism, good judgment, accountability, initiative, and flexibility while in the field• Administers corporate policies and procedures, supervises employee performance, and identifies areas of professional improvement• Authors and institutes work instructions and process flows that increase FSR team performance and efficiency• Demonstrate excellent knowledge of Zonar hardware and software products to customers and guide them on their situational utilization• Train customer employees to become proficient in the use and application of Zonar hardware and software• Collaborate with other Customer Success departments: seek out subject matter experts to either gain or provide knowledge regarding our customers, products, or processes• Assist new customers to install and implement hardware and software• Perform ground level troubleshooting on hardware/software

Greater Seattle Area

The role’s primary function is to conduct training at customer locations. Customer training ranges from high level administration and management of Zonar hardware and software, via a SAAS online portal, down to the actual user operation, installation, and ground level troubleshooting of the various Zonar hardware products themselves.

Kent, Washington

My extensive travel experience and knowledge, gave me a sophisticated perspective that benefited Xerox and its Virgin America account. They recognized it and offered several promotions within the short period of time I was there. Originally offered within 3 months, I was promoted to a Level 3 lead/Supervisor at 6 months. I was offered a floor supervisor position, turned down because it was a graveyard shift only position. As a level 1 representative, I received calls to assist Virgin America guests with various aspects of managing their travel. As a level 3 lead, I provided software support to the Level 1 and 2 representatives, and to the airline guests. I taught and enforced airline policies to both the representatives and to the guests I served. Representatives requested authorization from me to take various actions regarding issues guests had with their travel logistics and its costs. If guests had issues beyond the capability and or authority of representatives, escalations to a supervisor, I would take the over the call and personally assist the guest. I had authority make monetary decisions like reducing or waiving fees in special situations. I submitted daily reports to headquarters of the airline. I had supervisor software permissions to perform specialized tasks within several software applications. I worked with the software support team of the airline and the application’s vendors. I reported various application issues to them and suggested enhancements. I was also part of the online support team. Oracle was the application tool used for the communication, filtering, reporting, and classification, of any online correspondence.

Greater Seattle Area

My primary responsibility is to install "Use of Force", judgement scenario based simulators that train professionals in high risk environments. Primarily for law enforcement and military I am sent to customer designated locations, both foreign and domestic, to install, test, and train customers how operate our simulators. I also assemble portable simulators at our facility where some of the components are installed into customized chassis. We thoroughly test all simulators at our facility before shipment to the customer. Our systems often include add-ons that use both low and high pressure pneumatics to operate specific components. I assemble and install air compressors that power these devices up to 4500 PSI.As AIS' most experienced Laser based simulator installer I've:• Flown out to more than 100 customer installation sites in 7 countries worldwide• Installed more than 150 simulators• Trained an estimated 400 professional law enforcement/military personnel in simulator operation, maintenance, and troubleshooting.• Often consulted with new customers on simulator room preparation.• Assembled more than 100 new portable simulators.• Repaired an estimated 150 systems.• Resolved more than 2100 Technical Support cases.• Authored/audited/edited simulator testing procedures.• Contributed to the training of other Technical Support/Installation Tech personnel.• Contributed customer feedback that’s incorporated into several released simulator products over 10 years. • Contributed Database and Excel expertise.

My responsibilities included distribution, inventory, kitting and assembly, delivery fleet management, and on-site IT. I managed employees consisting of shippers, delivery drivers, and stock pullers, including teams of temporary workers for kitting and assembly projects.I directed the distribution of products assembled and or manufactured at our facility, to and for customers, both domestic and international. I managed a small fleet of delivery trucks and drivers for local pickup and delivery. I negotiated and partnered with courier, parcel, and freight delivery companies for domestic and international distribution. I maintained inventory through the use of print industry software. I later developed Excel and Access based inventory databases in order to meet specific needs of customers for kitting and assembly projects that I was put in charge of. I was also in charge of secure on-site storage of customer provided inventory, like AT&T and Starbucks.I managed customized kitting and assembly projects, that consisted of customer provided inventories and product manufactured at our facility. It all had to kitted into specialized packaging. I had to hire & supervise teams of up to 30 temporary workers to assemble and package kits for the likes of customers listed above that also included Weyerhaeuser and Milliman & Robertson. These projects were dynamic and could not be handled with conventional inventory software. I had to develop at database for each company that would convert data from their formats into a format that my company could manage and then also be converted for mass shipments using FedEx, UPS native platforms, and then converting it all back into report formats, that included complete tracking information, back to the customer and notifications to their end users. The inventory databases I wrote increased our facility's shipment capacity from 40 to 2000 shipments per day. On the side, I also provided on-site IT to 25 workstations & 4 servers.