Darius Mcbride Email & Phone Number

Richmond, Virginia, United States

Completed in-depth investigations of accounts with claims of identity theft using tools such as LexisNexis, ThreatMetrix, Stripe, and EmailAge.Identified issues and trends using problem-solving skills while workingalongside other departments.Assisted with the launch of the Fraud and Disputes Intake & Resolutions Department which included establishing guidelines, and streamlining procedures through claims initiated with the Tsys and Quavo platformHandled day-to-day account management issues for newly established and long-term customers.Maintained knowledge of federal and state compliance policies and howthey apply to company products

Richmond, Virginia, United States

Delivered best-in-class customer service and account management to Virginia Lyft drivers in a fast-paced, evolving environment by quickly identifying and solving problems, which involved sourcing data from multiple databases to identify root causes.Collaborated with cross-functional partners on Lyft’s Rental programs work by consulting as a field expert.Effectively communicated company policy and educated on vehicle compliance challenges, such as account deactivations.Independently consolidated backlogged account non-compliance issues; resulted in an 80% compliance increase.Resolved sensitive pay discrepancies, and coached drivers on everything from app features to driving strategy to maximize earnings on the road. Generate ideas for improving the customer experience and making behind-the-scenes operations more efficient and consistent. Consolidated local profitability goals by analyzing current spending and identifying savings opportunities; resulting in 30% savings in the local budget for Richmond and Norfolk teams.Drove increased wallet share for Lyft in the Richmond market through exceptional customer service and rental experience for driversSupported local teams by coordinating the closure of Richmond offices.

West Point, New York

Assisted in operating the Concession operations at various Army Athletic events.Supervised stands with 2-30 employees and volunteer groups, depending on the event. Setting the pace and working with employees, and volunteers.